Hi guys,

Have any other forum members dealt with digitalcentre.com.au ?

I ordered and paid for a product from them some time ago, and it has been almost comical ever since.

I was assured the item was in stock and ready to ship as soon as full payment was made.

Well.......................ever since I made payment it has been one drama after another.

Promises that the item had been shipped, tracking numbers to be emailed that never were, or emails just ignored and not responded too.

Basically just given the run around and lied to over and over.

Well after a number of phone calls, and attempts to find out what was really going on, today find out item was only just leaving today. If that can be believed:)

Worst transaction I have ever been involved in. In the current economic climate you would hope for a little more.

Just an absolute nightmare!!! I am always very understanding of stock order delays etc, but after being told something IS in stock when it is obviously not, just to get

payment it is frustrating.

Maybe I have just been unlucky with them, but have been very patient and understanding with no result. I just hope they are not about to go into receivership or

something.

Maybe they are not that bad and others have done well with them, but just been a disaster with my transaction.

Now looking to cancel order so will be interesting to see if they try and hit me with any cancellation fee.

Straight to accc if they do:)

Would be interesting to hear if others have had similar nightmare dealings with them......

I should have know better, I normally stick to the stores. Learnt the hard way this time:)

Cheers

Cancel order,charge back if C/C was used.
Far to much of this going on,they need a good kick up the a...
Will get to a stage soon when shops will just show you a picture and ask if you want to order it.

When we get to that stage, you may as well just buy everything on line and save money. Gone are the day's when you purchased from a brick's and motor so you could walk in with cash and walk out with the product you want to purchase.

Bought my BenQ PJ from them, initially by phone and then in store, can't say I had any issues

Good to hear, maybe I was just unlucky with them.

Still I would have been far more understanding in the end with a little honesty from them.

cheers

Have a looky at this Linky

Very interesting.

Well my posts are 100% fact and I have kept all the email corrospondence etc to prove it.

I definately havent defamed, just spoken about my experiences to see if any others have had issues.

You can imagine in my shoes it is always a concern to pay for an item that doesn't turn up when told it would.

Anyway I have received my item finally today, so letting it go. Just a bit dissappointing this transaction wasn't a bit easier, cause I am a pretty patient, loyal and understanding customer in general.

Anyway put it down to bad luck, as I can see many other buyers have done well with them.

Cheers

Dont worry I dont think he was saying be scared of litigation but that other people have experienced the same thing in the past.

I Hear ya ,

I do believe that the consumer does have rights and what about the freedom of speech as I am on the understanding that you cannot sue everyone that makes a comment on the web.


Not the one to add my 2 cents worth via posts but think that Businesses need a reality check and listen to there consumers
Was looking around for a new unit several months ago, discovered our topic of interest and looked at the pricing and thought this was reasonable. After a quick background search with the various reviews I thought I'd give them benefit of the doubt as the pricing was great and proceeded with the order. Funds transfered and all is was looking great with the order - June.

Let me say I'm still waiting for the unit to arrive!

During those months I've called them , emailed them and even upgraded the model to ensure delivery as soon as possibe. Was advised on several occasions that they expect shipments within the next couple of days or there have been delays and so on. Been patient and I know what its like within the retail and service industry as we all hate unset consumers . Was finally called and advised that the unit has arrived (Aug - Tuesday ) and that they are waiting for the courier to pick it up so I should have it by the end of the week ( Fri )

Been excited as I've been hanging for my new toy for several months now, I organised the day off ( Friday )so I could accept delivery. Friday 4:00pm and no courier!!! I called them to find out whats going on as once again maybe courier had issues or something unexpected occured. Was put straight through to the manager ( after reading these posts I dont need to tell you who ) and informed that the unit was allocated to another order and turned out to be faulty thus admitting that they screwed the order up. He advised that they expect new shipment in next week. Well lets just say I lost my cool ABIT and kindly advised them of a truthful explanation as I have heard it all no excuses.. Well he started ramping on , sounded like an standard call centre excuse from another part of the globe.

Was offered my money back , I advised them it better come back with interest due to the amount as its been in your account for this time. Was going to throw in extra cables etc . Ok it happens however this is the 21st Century , a Phone call advising me of the stuff up could have saved me loss of income ( day off ) , was advised that they emailed me .. OK so your assuming that I have read the email when there is no way you could perform a read reciept ( They use there website webmail as there inbox became full at some point thanks to all the NDR's. )

Was informed that he the manager will be personally be contacting me early next week advising an ETA , I pre warned them that this matter would be taken up with the appropriate people should this order not be fullfilled next week.

Now , with the link mctoolhead posted I would assume been on the defence would indicate truth whereby if he tried to resolve the issues would be best practices and people would be grateful not annoyed . I highly doubt that a retailer would spend several thousands on an attempt to sue someone on defamation when there are multiple forums containing dissatisfaction on there services.

Wake up retailer and embrace you consumers comments , Your feedback is your worst enemy !

Will keep you posted on the outcome along with any information that would be useful should it go to this point.

Cheers

posted twice.

Continued,

The Manager never contacted as promised the following week, provided several days leeway. Found an email had been sent detailing the information that already had been discussed with the Manager on Friday.

Contacted Samsung to verify stock availability and to confirm return of faulty unit. Stock within the store is low an expecting another shipment late September '09.

Rang the store in question requesting a full refund only to hear another pout of excuses etc... Refund approved and will occur COB.

Currently in the middle of a refund which once again has been dishonoured due to only receiving part payment.

With documentation in hand from Digital Centre , waiting for a response to the delays. 10 weeks now all resulting from a bad decision in giving them benefit of the doubt in their services.

Advise , do a ring around to several other retailers before making any purchases to ensure they have stock , willing to match the price and most of guage their telephone manners eg profesionalism.

This is the 21st century and internet can influence the way we purchase goods.