Hey all,

Just wondered what people have thought of the dgtec DG-HD5210 and the DG3800

Cheers

ME TOO``

I bought the DG-5210 a couple of weeks ago. It's my first set top box and I am very happy with it.

I had poor reception using the analog signal - SBS was unwatchable, and channel 10 was pretty bad. With the 5210 I get all the stations, SD and HD very clear.

I have a couple of questions though, perhaps to experienced users:

1. Where the same program is broadcast on SD and HD (eg channel 7 and 9) - the picture is a bit sharper on HD (only a bit) but the sound appears to be weaker on HD than SD. Is this typical or is it the set top box?

2. When setting up the box, I did auto scan and the unit found and picked up all the available tv station. The unit assigned a channel for each station (eg, Channel 7 HD is 72). I can't seem to be able to change this assignment (that is, assigning channel 7 on the 5210 to Channel 7). Any suggestions?

Cheers

Gidi

The channel number you are seeing on your set top box is called a logical channel number.

The intention of the Logical Channel Descriptor is to provide a broadcaster assigned virtual channel number or label, for each of the services available to the DTTB receiver.

Logical Channel Numbers (LCNs) are used extensively in Australia to identify services.

The Logical Channel Number is contained within the NIT (Network Information Table) that is transmitted in the program multiplex.

LCN allocations to broadcasters are intended to avoid an individual receiver receiving more than one service with the same LCN.

In practice due to coverage area overlaps, it is possible that competing services (i.e. different services with the same LCN) are received from different transmitters.

Hope this info helps you. If you are really annoyed that you can't change it, you can always buy a universal remote such as the logitech's and program sbs for the button 1 on your remote instead of pressing 3.
If you buy a more advanced remote you can show the channel logo's on a touch screen and not have to ever worry about pressing numbers! The logitech harmony one gives you this feature and dse rrp around $300, cheaper off ebay

Cheers

Thanks jrickta. I will stay with what I had. it's not THAT bad. I just thought that I could assign numbers to channels like on a car radio (or a TV) but obviously this is a new world.

Any clue about the HD sound being worse than SD?

Gidi

The sound is probably because HD broadcasts in Dolby Digital.

Hi all.

I also just purchased a 3800.

When I plugged into my Sony CRT and couldn't get anything viewable using the component video inputs although the TV has had no issues receiving signal on these inputs from my DVD player.

When I swapped to the single input video in I get picture but the unit seems to be cutting in and out as if it is turning on and off. Is this the behavior of these units when the reception is not good or do I have a faulty unit.

Out of interest seeing as my TV is only capable of reproducing SD am I losing anything by not using the component picture inputs?

real space you want
spam filter/realspace

What is the difference between the two? thanks.

Just make sure you don't buy anything from Harvey Norman.

Dear Catherine,



I received a call from Tony today 11.20am. Tony claimed to be the Manager of Hoppers Crossing Harvey Norman. Tony informed me that he was going to sort out this issue with my lap top, by offering me a refund less the 20% packing fee. I asked Tony to put this in writing but he said this is not their policy and he is just letting me know this is what they are prepared to do. I told Tony I will let consumer affairs know.



Again I confirm that Harvey Norman sold me goods not fit for purpose. The Trades Practices Act and the Fair Trading Act point out the following:

If you are providing a service you are obliged to carry it out with due skill and care. You must also make sure that any materials you provide as part of this service are fit for the purpose.

If you fail to meet any of these obligations, the consumer has the right to have the service repeated, or can seek payment for the cost of having it supplied again by someone else. If you have not provided a service with due skill and care or if the material you have supplied as part of the service is not fit for the purpose, then the consumer may also be entitled to claim compensation for expenses they have incurred as a result, such as loss or damage.



I clearly stated to Harvey Norman that I was purchasing the notebook and the Photoshop for my advertising and internet business purposes. Therefore I purchased both the items in one transaction. At no stage did Harvey Norman let me know or even suggest that graphic cards do not work on lap tops. I have now suffered the inconvenience for weeks, I had to outlay cash money, with no service or product, and I have lost income because I am unable to work without a computer. I am currently brow wing my husband computer, which I can only use when he is not using the computer. This situation has caused me a lot of undue stress and pressure. I have upset many customers by not delivering their orders in a timely fashion. To date Harvey Norman, especially owner Fab Bossio have not tried to resolve this issue.

Further I requested a copy of Harvey Norman refund policy and no where on the refund policy, do they state refunds will incur a 20% packing fee.

I believe Harvey Norman behaviour is unethical and is causing me a lot of unnecessary stress, loss of income and time.



Thanks







-----Original Message-----
From: Uniquely NewZealand [mailto:sales@uniquelynewzealand.com.au]
Sent: Saturday, 4 April 2009 2:56 AM
To: 'Infocentre'
Cc: 'fab.bossio@au.harveynorman.com'; 'anthony.sottile@au.harveynorman.com'; 'consumer@justice.vic.gov.au'; 'complaints@magistratescourt.vic.gov.au'
Subject: RE: Harvey Norman dispute



Dear Catherine,



Thank you for your below listed email. I formally confirm that despite several attempts from us Harvey Norman have not responded or tried to resolve the situation. We have attempted to negotiate an acceptable remedy with them. This has failed. We also put our complaint in writing to Harvey Norman, advising them of the problem and our desired remedy. Provided them with a date by which to contact us with an appropriate remedy before taking the matter further. To date we have received no response from Harvey Norman. Please note I have also copied Harvey Norman and Consumer Affairs into this email.



Thanks again for your help and best regards


03 8742 4666

Factory 3 172-184 Old Geelong Road

Hoppers Crossing Vic 3029

www.uniquelynewzealand.com.au





-----Original Message-----
From: Infocentre [mailto:info.centre@accc.gov.au]
Sent: Wednesday, 1 April 2009 2:08 PM
To: sales@uniquelynewzealand.com.au
Subject: RE: Harvey Norman [SEC=UNCLASSIFIED]





Dear Katzie


Thank you for your email of Wednesday 25 March 2009 to the Australian Competition & Consumer Commission (the ACCC) regarding your purchase of a Toshiba Satellite computer from Harvey Norman, and concurrent purchase of Adobe photo shop.



The role of the ACCC is to ensure compliance with the Trade Practices Act 1974 (TPA), which is designed to encourage fair trading and discourage anti-competitive conduct through a specific set of competition and consumer protection rules.



Under Part V Division 2 of the TPA statutory rights are implied into consumer transactions. These rights give consumers a basic, guaranteed level of protection for the goods and services they acquire and they cannot be restricted, modified or excluded. Any attempt to do so is void and places suppliers at risk of contravening the TPA. These statutory warranties are additional to written warranty terms offered by a manufacturer, importer or retailer and they apply to all goods and to services.



Statutory conditions state that goods must;

· Be of merchantable quality;

· Be fit for the purpose for which it was supplied;

· Match the description or the sample given to consumers.

If these conditions have not been met then you are entitled to remedy. However, it would be necessary for the consumer to make it explicitly clear to Harvey Norman that the Adobe photo shop was purchased for use on the Toshiba rather than assume that Harvey Norman would be aware of this.



The appropriate remedy will depend on the particular circumstances and may include a repair, replacement or in some circumstances a refund on the goods. If the consumer is able to establish that the product does not meet the statutory conditions mentioned above, then the consumer may be entitled to a refund.



In this instance we would suggest that you approach Harvey Norman and attempt to negotiate an acceptable remedy with them. If this fails, you may wish to put your complaint in writing to Harvey Norman, advising them of the problem and your desired remedy. Provide them with a date by which to contact you with an appropriate remedy before you take the matter further.



The purpose of Pt V Div 2 of the TPA is to imply into the consumer’s contracts the conditions listed above. As such, only the consumer can take action for breach of those implied contractual warranties. The ACCC cannot take action under the TPA for breach of an implied warranty, however Consumer and Business Affairs Victoria (Phone 1300 558 181) will be able to give you information on how you can take action in the small claims court if the situation can not be resolved with the trader.



For your information I have attached a brochure outlying broadly what consumers and businesses need to know about basic warranty and refund rights and obligations, http://www.accc.gov.au/content/index.phtml/itemId/322947.





Thank you for contacting the ACC.



Yours sincerely,



Catherine

ACCC Infocentre

1300 302 502




--------------------------------------------------------------------------------

From: Uniquely NewZealand [mailto:sales@uniquelynewzealand.com.au]
Sent: Monday, 23 March 2009 8:06 PM
To: Adjudication; fab.bossio@au.harveynorman.com; anthony.sottile@au.harveynorman.com
Subject: FW: consumer complaint



Dear Consumer affairs,



On Saturday 21 March 2009 at 5pm I purchased a Toshiba Satellite M300/06K $ 1899.00 from Harvey Norman Computer Superstore Hoppers Crossing. At the same time I purchased an Adobe photo shop Cs4 $1549.00. So Harvey Norman were fully aware that we needed to install a graphic card on the Toshiba Satellite. You cannot install graphic cards on this computer/notebook. Therefore this system is not suitable for our purpose.

I have explained this and requested a full refund for the Toshiba Satellite from Fab Bossio the owner of Harvey Norman Compute Superstore Hoppers Crossing. Fab has refused to refund my money or try and resolve this issue.



Tax invoice no from Harvey Norman is XXXXXX


I thank you in advance for your consideration and prompt attention to this matter.

I've recently bought two DGTEC 5210 STB's and haven't had a problem with them. I live on the southern outskirts of Brisbane (Waterford West) and on analogue can receive all of the Gold Coast stations with SC10 being very poor. Now with the STB's I can receive SC10 & 9 GC perfectly but can't receive Prime or NBN. Can anyone help?

I picked one of the DGTEC DG-HD5210 units up this morning. I live in Geelong, Victoria. It goes ok however all the channels ten and seven are blocky and the sound cuts in and out a bit. The rest, ABC, Nine are perfect. Anyone know how to fix this? Maybe its the antennae because it wasn't too crash hot using analogue.

Definitely sounds like a reception issue

Make sure all your cabling is in good order and connected in tight into the connection inputs.

Have you tried an antenna outlet in another room? If it's still the same, I suggest getting the antenna looked at/replaced

Hi, I managed to identify the problem with the reception. I had some faulty cable outside. This has been repaired and now every channel is crystal clear. I'm loving this unit.

However, I cannot pick up any SBS channels? I have tried the manual and auto scan. Any ideas?

Back in the early days, I bought an HD STB. It was a Panasonic. It was big, ran very hot, PQ was awfulas was the tuner sensitivity. It was essentially a massive POS. It's RRP at the time was over $800, so it was a massively overpriced POS to boot. On the weekend I was timewasting at GG, and saw the Dodgytec 5210 in a big pile, $85. Picked one up for an old 4:3 TV, it's a thousand times better than the Panasonic for a tenth of the cost.

Currently rethinking early adoption as a concept.