This is the SD set with HD tuner.

Now on my 3rd set in just a few weeks. If I set the ratio to any other than 16:9 I get a "nice" grey line on the top of either 1 or 3 pixels. This alternates and occassionally disappears. Technician reckons theres something wrong with a chip in the top, possibly solder ..... but 3 sets that behave in the exact same manner ..... hmmm .... something wrong here.

Gonna whinge to LG see if I can get an upgrade (don't like my chances - they take 0.5 hour just to answer the phone) or just get something else !

Anyone else experience this ???

Dean

There's nothing wrong with the plasma, this is the sort of thing that gets Brands a bad name!.

I had this experience, the grey line appeared occationally. you can adjust it with the controls under the screen on the right hand side, you will have to work it out yourself as it is difficult to describe.

Find the adjustment screen with up and down and left right arrows, and press the up arrow ONCE!.

I'm amazed they dont know this!, the techies I mean.

I have one of these sets, and I would not swap it for a Panasonic.

Get yourself a LG 9921P upscaling DVD player, and you will be over the moon!.

Cheers

Thats amazing - I have found no mention of this in the manual .... even the one on LG site (looked about 6 weeks ago I think), I've had a techie look at it, been in touch with LG and the store I bought it off (many times) and you're the first to mention this ..... wanna job ?

I'll give it a go tonight .... save me stuffing around !

Fiddle with buttons on the plasma till you find that adjustment screen, third of fourth from the left. I think!.

Make sure you are in the mode/screen with the grey line.

That's why LG is rubbish - imagine buying a Mercedes and being told "you need to fiddle with the engine mangement control to get it to run right".
What Korean junk !!!

Didn't work - no way, no how !

The only way you can "move the screen" is when you are connected to a PC etc. ... like when you adjust your monitor. This is a different matter all together.

Spoke to LG again and head office is gonna call me today. Certainly don't want another replacement so not expecting much. Want my cash back so I've got some bargaining power.

Beware !

Here we go again. Another round of LG bashing. Because obvioulsy no-one has anything constructive to say.

BTW.
Do you remember a certain Mercedes that rolled when going around corners. Even the best brands have their problems.

Personally I don't care if its LG, Philips, blah-blah or whatever ..... I just don't want one with a defect and I'm losing confidence. What surprises me is that I have now had 3 with the same problem and the service person I have been dealing with at the retail store and the peeps at LG have never heard of this problem (apparently). Also I have trawled the net looking for info from someone with a similar experience and not a thing! This is one of the reasons that I decided to post on here - ie to get some feedback.

You talk RUBBISH!, you do not know what you are talking about!

The control is in the normal SETUP, and applies only to the component connections.

Don't make wild statements you only make an ass of yourself.




I told you how to fix it.

Put a DVD in your player,

set the screen on HMDI or whatever you use,

Press the OK button,

Select the UP arrow and press it once or twice depending how wide the grey bar is,

The bar should disappear.

And also so should people making stupid statements!.




I am sorry it was sometime since I experienced your problem, the post above this should solve it.

Page 13 is the key, you can adjust the sreen using those instructions.

If you adjust the screen using page 13 it also moves the screen in the TV channel settings, or at least it did on my set!.

Oh dear

Tell ya what, lets start a chart listing every new problem/fault/f**kup my manufacturer.
I guarantee that LG will not top that list.
A basic browse through this forum will reveal thats it other brands that are linked to the problem posts.
Image retention / burn in / dead pixels just to name a few.

Go on have a look !

OK I'll try again - I read the manual last night and went into component1, 2, RGB-PC etc. and pressed OK etc (as suggested on page13) but couldn't access that menu as got "no signal" - so I'll try putting a dvd in like you suggest in order to access it. I am pretty sure that I have previously done this and the image moved but the lines didn't. But I'll try again. These lines 1 or 3 pixels (never 2) appear and disappear which is the strange bit.

All this LG vs other brands stuff doesn't interest me in the slightest ......

That's why you need to put a DVD in, whatever connection your using must have a signal

Press OK when finished!

Good luck!.

Quick, lets all sell our LG plasma's, they ALL have a fault.

You only needed to ask a question and not trash a whole model range. The grey your are seeing is what you get when there is nothing to display, similar to when using PIP in certain modes. I would guess it is actually your other device casuing the problem and not the plasma.

well actully you do have to do that on some mercedes , watch top gear and you'll learn something!!

Maybe your sets are among those being resold in the email I got from Pluscorp today.

http://www.pluscorp.com.au/Content.asp?CategoryID=516

They have the 42PX4DV "refurbished" for $2149, 1 year RTB warranty.

hmmmm ......

Taking this a bit personally aren't ya ??? "Trash the whole range" .... what the ? I am not interested any of that BS. Its a TV that seems to have a problem. If you don't have one then what do you care.

A technician has had a look and identified the problem. Something to do with a chip at the top that makes up the plasma array. He said it not me! LG must think there is a problem as they offered the first replacement.

What other device??? Its on all inputs and whilst watching free-to-air TV. As far as there being "nothing to display" how come it does when I switch thru the channels ..... are they all having the same bit of nothing to display at once ??!!!

I was looking for constructive advice - "thanks Colin" - but I'm not sure where you're coming from "SGS".

I guess I shouldn't have used the word "WARNING" - I'm just getting peeved that I have not as yet been able to resolve it. LG head office is supposed to be giving me a call today.

There are a number of members here that have this screen (myself included) and I have never heard of this before (here or other forums) and for you to get replacements with the same problem ?????

I only mean to suggest that perhaps something else is causing the problem.

Im not able to furnish you with a fix im afraid, but getting back to the topic, it does seem beyond mere coincidence that this exact same "problem" as occured in 3 TVs in a row.
It does sound like a setup issue, have you had a techie actually come out and look at this in the flesh ?
I had one come out and set mine up straight out of the box, best $50 ive ever spent, i would have made a total balls up of it !
Good luck getting this sorted.

I know - it's weird! can't believe it myself. I actually spoke to the retail service lady and then waited a coupla weeks before I got this latest replacement as I thought I was just getting part of a bad batch.

A technician did actually looked at the first one - and diagnosed it as having a problem with a chip in the top right hand corner (or left for that matter ??)

Aha I do remember trying to do the screen adjustment thing when I first got the problem as I didn't want to get someone out to look at it when it was just an adjustment problem. It just moved the image within the realms of the "black" part of the screen and not the grey line at the top. Anyway I'll try that again tonight.

Waiting for that call for now

1. Buy beers
2. Get ruler
3. Get black Marker
4. Cover Over grey
5. Drink Beers
6. Repeat 5.

:-)

Seriously tho go for an upgrade if they'll do it... otherwise get your cash and get a different model or brand.

Its frustrating because you waste your time/effort finding the set you want only to be dissapoited by defects in that model...

Good Luck.. Ive been there many times (and am currently waiting on yet another teac crt to be delivered friday)...

Cheers,
Bitey

Hey! it's not a defect, IT'S an ADJUSTMENT!.

Ha, ha

Good advice - especially the beers!

Spoke to LG (I called them, didn't think they'd call me). Organising the technician to come out again and he'll send off the his report (and the old one too). I told the guy at LG that I've lost confidence in the product and want my money back as I wanted the bargaining power. Would be happy to go for the LG 42PX5D
though.

hmmmm .... just this second got a call from the local support guy and he has arranged that I can get an exchange at the store .... not sure on the bargaining power of a credit note though ! Might take the long route on this one.

Iv'e just bookmarked that page, that's a good buy! and only ONE remote required!. )

Hey it's a DEFECT ..... period!!!!!!!!!!!!!!!!

Just tried those adjustments and it didn't work. As I remembered, I had previously attempted this and it didn't work then either. All it does is move the image within the "black" area of the screen, it doesn't move the line of grey pixels at the top. I took some digital photos as the problem is intermittent so that if it doesn't do it immediately whenn the technician comes round I can show them to him on my laptop (which is an LG ..... just in case you think I'm brand bashing ..... a pointless exercise in itself). Or alternatively I'll email them to LG CS. If I can find a site that hosts the images for free I'll insert the images here.

Incidentally I'm sitting here watching the Simpsons and two minutes ago no grey line, just looked up and theres a line of 3 grey pixels .... da-da !

You guys ALL need your heads checked.

The pixel shift is the ORBITER WORKING. Which is why the bloke watching the simpsons has the grey appear and disappear.

GO INTO THE ISM METHOD MENU AND TURN THE ORBITER OFF YOU IDIOTS.

YOU'RE ALL SO QUICK TO SAY IT DOESN'T WORK AND HAVE A CRY.

Some people will never understand technology, and think products are faulty cos they
can't read their mind.

For what its worth Dean, i have a 42PX5D, and its stunning !
I still cant see how your problem could be in 3 TVs in a row, i'll stay tuned to see how this turns out.

There are hundreds of these 4DV's sold in Brisbane alone, you are the first to complain!, what in earth
have you got plugged into it.

The fact you have had the same problem with THREE sets, to me makes me believe
something SMELLS, period!.

Or you must be one unlucky person!.



I like that!, I REALLY like that!.

But I have the orbitar working and see no grey lines?

I will continue to watch with interest!.

Just switched on - no problem !
[img]http://i45.photobucket.com/albums/f53/d34nus/IMG_0053.jpg[/img]

a bit later
[img]http://i45.photobucket.com/albums/f53/d34nus/IMG_0055.jpg[/img]

later still
[img]http://i45.photobucket.com/albums/f53/d34nus/IMG_0062.jpg[/img]

from a distance
[img]http://i45.photobucket.com/albums/f53/d34nus/IMG_0081.jpg[/img]




Doesn't look right to me ?????????




Looks like you have to cut and paste the URLs out .... picture is not uploading into post

Anyone else get this (orbitter or no orbitter) ??? Anyone ?????

Had a look at your pictures, it looks to me as though you have the plasma set to 14:9 and not 16:9 as there is grey down the right side as well.

I had a play with mine last night, when set at 14:9 I had a thin grey line at the top, with 16:9 = none.

I always have mine set to 16:9 and get no grey areas, if there is no image (ie side of 4:3 broadcast) it is black not grey.

I think your settings are wrong.

I would really appreciate if someone could tell me whether theres does this or not, so that I can decide whether to jump up and down or not.

I don't really like this "atrefact" problem or not and I have 2 paths to go down.

1) The retailer (good on 'em) have agreed that I can exchange for another TV. However when they've already got your cash you are left somewhat comprimised.

2) Technician comes out again, submits the report to LG and then I sit back and wait to see what eventuates.

So if this is an outright problem going to LG would potentially bring better results OR if this is just an "artefact" then going to the retailer is best option. Oh yeah, also I would as of now seriously like to get my hands on an extended warranty.

So really what I am trying to find out is - "does your do this" (see pics) ???

Cheers .... Dean

Did you see my post just before ?????



I am sure it is what you have set the screen to be, in 16:9 mode there should be no grey areas.

Looking at the pics again, when I set mine to 14:9 it looked exactly like yours does.

Thanks SGS

All of these are in Auto. Is your orbiter on ???

Yeah I notice that when 16:9 the "lines" are black also.



Dunno if you looked closely when in 16:9 but the lines appear but they are blackened. Maybe its the orbiter - if it is it performs with a strange anomaly. You would think it would move the "picture" around within the aspect ratio so no lines.

I do use the orbitor and this does not occur, I also ALWAYS have mine set to 16:9

A few lines of black is no issue for me. I don't understand why you would have the res changed, that is when you will get the grey.

I actually don't think you have a problem

So the final solution IS, set the darn screen to 16.9, and we will get some peace.

with the Orbiter ON!.

Problem found I think colindale.

I'm wondering whether it was set to an auto setting for screen res (does it have one?) and when a 4:3 show came on, it went to that mode and had the grey surround showing.

16:9, all you need.

I would have thought the LG techo would have tried all the aspect ratios before sending him out all these replacements.
However given the sub standard service that many makers provide nothing suprises me that this is overlooked.

Yes, if your in 16.9 and the transmission is 4.3 you get black bars right and left anyway.