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Full Version: My 8800 has developed 5 dud pixels.
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selze
My 8800 which I purchased on the 15/11/06 has developed 5 dud pixels. I did a all white screen test when I first got it and had none.
3 weeks ago when I was playing with DVI to HDMI connections I noticed a bright pink spot. Doing a all white test then showed 3 x bright pink pixels.
I did a test last night and found 4 x bright pink pixels and 1 x medium bright pink pixel. These are in different spots on the screen and not near the corners.
From normally viewing distance these aren't a problem.
I'm a bit concerned that this has started to happen and gotten worse.
I put a call in the Hitachi today and asked what the manufactures tolerences actually were.
They said 99.99% good pixels, meaning 0.01% failure is acceptable. This equates to 100 pixels, but the guy said normally they do something at 20. But he said it also depends on where on the screen there are and type of fault. He suggested I talk to my nearest service agent. I rang them and once I said 5 pixels they booked in a visit ( Charge to Hitachi ) for Thursday morning.
They said they would take photos and note the position of the faulty pixels and send it off to Hitachi and
if a warranty claim is accepted it means a replacement.

My main concern is that it's got worse but I have 9 months of Manufactures warranty left and I got a 4 years extended warranty.
If Hitachi don't do anything now I have the 9 months to see if things get worse.

From normal veiwing distance these aren't really a problem and my family and I still love this TV.
Also I'm documenting the faulty pixels. Position and Type of fault.

Will keep you all updated as things progress.
selze
Well just did the white test screen again to document the positions and found 10 pixels with problems.
Bugger....

I run settings on Natural and things are a bit lower than default so I'm not driving the panel too hard.
pandemik
QUOTE (selze @ Feb 13 2006, 09:12 PM) *
Well just did the white test screen again to document the positions and found 10 pixels with problems.
Bugger....

I run settings on Natural and things are a bit lower than default so I'm not driving the panel too hard.


wow, man im pretty sure there have been a few cases on here with Fuji (and I think Pio) owners that have made a big fuss when having just ONE screwey pixel with their panels, and have ended up with brand new screens... you just have to be prepared to scream loud (and long) enough

have you approached you retailer at all..?

cheers
RXV3000
Hey Selze

I to have the 8800 and have done the white test as well, and haven't had any problems. Have you tried the white screen test with component hooked up? There have been issue with HDMI & DVI leads in the past causing colour shifts with plasma's.

Might be worth trying.

Jas
Hussla
And I have a cheap and nasty LG 42" Plasma and has had no pixel issues with mine since I got it in July and no burn in issues.

Yet those with expensive plasmas, Pioneer, Hitachi, Fuji etc seem to be reporting more problems such as burn in, pixel dropout, etc I noticed.

Just my 2cents.
Bronx19
QUOTE (Christopher M.J.T @ Feb 13 2006, 09:30 PM) *
And I have a cheap and nasty LG 42" Plasma and has had no pixel issues with mine since I got it in July and no burn in issues.

Yet those with expensive plasmas, Pioneer, Hitachi, Fuji etc seem to be reporting more problems such as burn in, pixel dropout, etc I noticed.

Just my 2cents.


I wouldnt draw too many conclusions based on whats seen on this site.

You could say that people buying the top end gear are more likely to be on an AV forum.
jokiin
QUOTE (selze @ Feb 13 2006, 08:31 PM) *
My 8800 which I purchased on the 15/11/06


If you really did purchase this in the future maybe you would be better off not buying it at all tongue.gif
pandemik
QUOTE (Christopher M.J.T @ Feb 13 2006, 10:30 PM) *
And I have a cheap and nasty LG 42" Plasma and has had no pixel issues with mine since I got it in July and no burn in issues.

Yet those with expensive plasmas, Pioneer, Hitachi, Fuji etc seem to be reporting more problems such as burn in, pixel dropout, etc I noticed.

Just my 2cents.


yeah its a fair observation I think.. in recent times (especially with tennis, cricket), it would seem the pio, pana, fuji to some degree been copping it a bit..!! thankfully no probs at all yet for my Fuji
Skiller
I've got the same prob with the LG LCD monitor I use at work, the artist who was using it previously couldn't stand it so they were going to send it back or something, but then my CRT blew up so I got the LCD biggrin.gif.
Fortunatally it doesn't bother me even tho the 2 magenta pixels are right next to each other and close to the center.

BTW the color you are looking for is magenta not pink, this is due to it probably being the green component of the pixel being dud leaving you with just blue and red (which is magenta when mixing light, not purple like with paint, and it looks almost pink). The medium one might also have the blue being dud ending up in a red (AKA dark pink wink.gif ).

Hope it works out for you though, it'd suck getting an LCD and not expecting there to be dead pixels, particularly if your the one paying for it. Tis my biggest fear for when I get my LCD TV.

Edit:
HANG ON A SECOND! THATS A PLASMA!?!?
I didn't think plasmas got dead pixels, geez and dead pixels were the only thing that I thaught plasma had over LCD (for my purposes) sad.gif.
foghorn
QUOTE
And I have a cheap and nasty LG 42" Plasma and has had no pixel issues with mine since I got it in July and no burn in issues.

Yet those with expensive plasmas, Pioneer, Hitachi, Fuji etc seem to be reporting more problems such as burn in, pixel dropout, etc I noticed.

Just my 2cents.


I couldnt help notice this trend either, i have an LG 42PX5D and it purrs like kitten, with
Beautiful PQ and no issues.
Yet LG gets a regular bagging on this forum, but its all the Pio, Pana, and Fuji owners
who are complaining of burn in, image retention, and dead pixels, but no one seems
to rubbish them, ironic 'eh.
Hussla
QUOTE (foghorn @ Feb 14 2006, 07:56 AM) *
I couldnt help notice this trend either, i have an LG 42PX5D and it purrs like kitten, with
Beautiful PQ and no issues.
Yet LG gets a regular bagging on this forum, but its all the Pio, Pana, and Fuji owners
who are complaining of burn in, image retention, and dead pixels, but no one seems
to rubbish them, ironic 'eh.


That's the trend i've been seeing. Then again I don't blame people, who spent a big wad of cash to be upset after something half the price does a better job.

Funny enough though I got to see a Pioneer 436 and a Teac 4220 almost side by side, well one was on top of the other. Also there was a Samsung HD and an LG SD, all running off HD.

Out of the lot, the Teac & Pioneer had the best pictures, about 2.5-3m back the difference between the Pio & Teac was very negligible.
selze
QUOTE (RXV3000 @ Feb 13 2006, 09:14 PM) *
Hey Selze

I to have the 8800 and have done the white test as well, and haven't had any problems. Have you tried the white screen test with component hooked up? There have been issue with HDMI & DVI leads in the past causing colour shifts with plasma's.

Might be worth trying.

Jas

Yes is with component input.

QUOTE (jok11n @ Feb 13 2006, 09:36 PM) *
If you really did purchase this in the future maybe you would be better off not buying it at all tongue.gif

Yeah Yeah, Typo 15/11/05..
Enforcer
QUOTE (selze @ Feb 13 2006, 09:12 PM) *
Well just did the white test screen again to document the positions and found 10 pixels with problems.
Bugger....

I run settings on Natural and things are a bit lower than default so I'm not driving the panel too hard.



How do you do this white test on the 8800 plse mate.


cheers
astormsau
QUOTE (Enforcer @ Feb 17 2006, 02:34 AM) *
How do you do this white test on the 8800 plse mate.
cheers



Its not a white test as such.
Its a "screen wipe' facility which enables us to see dead pixels.

Go into the menu, go to Functions and then its the first option, called Screen Wipe or something like that, it has option for 60 minutes or ON. Go to ON and press OK on remote.

Will give you a nice big white screen smile.gif To get out of it press the back or menu button on remote.
selze
Since the night where my daughter found the extra 5 pixels with problems these haven't come back. I'm back to 5 pixels that are always pink. It seems 3 of the 5 also have variations in how bright they are.

Well the service agent came and looked at my panel. He said there was no way Hitachi would do anything about it at the moment, due to many reasons. None are next to each other, there position on the screen and the brightness of these. Apparently even the 2 brightess I have aren't that bright for a faulty pixel. He said he would charge Hitachi for the visit and reckons they actually log that I've had problems. I'm happy enough for now and will watch my panel very closely. He mentioned my extended warranty is also ok and would take care of pixel problem in the future.

2 question I asked and never really got answered was.
Is it normal that the 5 pixels weren't there from new and that these can happen after a while ?
What happened to the extra 5 from the other night ?

2 statements he did make were.
Fuji ALIS panels are the best quality and most reliable panels around. ( his words ).
It's a must to get extended warranty on any plasma purchase.

Thats it for now. Fingers crossed it doesn't get worse. As I said these aren't causing problems with watching tv.
Enforcer
QUOTE (astormsau @ Feb 17 2006, 09:31 AM) *
Its not a white test as such.
Its a "screen wipe' facility which enables us to see dead pixels.

Go into the menu, go to Functions and then its the first option, called Screen Wipe or something like that, it has option for 60 minutes or ON. Go to ON and press OK on remote.

Will give you a nice big white screen smile.gif To get out of it press the back or menu button on remote.



Ah ok i have allready done that found 7 specks / dead pixels spread all over screen nothing next to each other.

7 out of a million or so isn't a big deal if it doesn't get worse.

cheers
Mr_Independent
QUOTE (selze @ Feb 17 2006, 05:21 PM) *
Fuji ALIS panels are the best quality and most reliable panels around. ( his words ).

No surprises there...

So far mine has not skipped a beat.
BlackMagic
I've had my 8800 for about 6 weeks now, and have noticed 3-4 pink pixels as described by the inital poster, 1-2 are bright, nothing noticeable unless u are within 50cm of the screen nonetheless a worry, will have to monitor...
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