QUOTE (manc01 @ Jul 22 2005, 01:12 PM)
DGTech products have been notoriously unreliable & the attitude of the company has been nothing short of disgusting in regards to the way that they treated their customers. I had one of their boxes that failed in under 24 hours & they wanted me to send it away to be repaired. Once bitten twice shy.
Any gear that fails that fast is effectively DOA. Under Australian consumer law, whoever you bought it from MUST refund your money.
I have successfully gotten refunds on a few occasions when I've bought equipment that's failed in the first week, and the response has been "send it away for three months to be looked at".
The legendary one was my Panasonic TV, which I bought at great expense and which failed within days. Panasonic came and took it away, sent it to Hills Telefix, and that's the last I saw of it for - and I'm not kidding here - nearly six months. By that stage Hills were making all sorts of excuses ranging from "we're waiting on a part from Japan" (the set was made here in Australia!) and "it's in bits on the bench and we still don't know what is wrong with it." A phone call demanding to talk to the general manager or else I'd go to Consumer Affairs did the trick. A new TV rolled up at my house within an hour - and 15 years later, it's still perfect. Presumably they gave me the "manager special" model

But I digress...
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The company doesent seem to support their products well they just bring out a new model when the old one has problems & forget about the suckers that have the dodgy machines.
Sounds like a company we know... Wintal, anyone? Or Strong?
This is one of the reasons why digital TV won't get mainstream acceptance in this country until the big names step in with gear. Well intentioned as they all might be, these cheapie companies rebadging generic east-asian products either can't (Strong) or won't (Wintal) do after-sales support and necessary firmware updates - which wouldn't matter if the things worked properly in the first place. But they rarely, if ever, do.
All that said, the Wintal turned out to be a great buy - not thanks to Wintal, mind, but thanks to Digenius and Grobi in Germany, whose unwitting "support" has gotten the Wintal PVR to a very solid and reliable state indeed.
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Units that I have seen lately have been made in China, Malaysia & god knows where else. I think they just source the cheapest available at the time.
While I have no love for the Malaysian products I've suffered through as they gradually fell apart (almost all of them Sony!) I have been very, very impressed with the build quality coming out of China these days. My Pioneer DVD writer and DVD player have been absolutely 100% flawless, and all the other smaller Chinese-made gadgets I have have never once given me any trouble. The Wintal PVR is built in China too - but no hardware issues here! The only hassle has been with the firmware, and you can't blame the Chinese for that