2 weeks old P42VHA40 just died. picture cut out and standby light is flashing green and red.

called Fujitsu. They gave me their subcontracted service centre number.
Called service centre. They said to call store since it was near new.
Called store (GG). They called Fujitsu.
Fujitsu called repairer.
Repairer due to call me!!!!!!!!


This is not looking good. I know customer saervice is shot these days but when you spend $5k and it fails you think they would get their act together!

The buggers should just replace it with a brand new one. I am hoping that I don't have to spend day after day waiting around for technicians and excuses...

Anyone had warranty experiences with Fujitsu??

Been there (with another product/manufacturer). If its reasonably new, DONT invoke warrenty (ie service agent) - just tell the RETAILER your pissed off and want a new unit shipped and the current one taken-away as its defective.

Most manufacturers/wholesalers will do this for units a week or two old (if its older you could push for replacement) - but you need to do it through your retailer first get them to do all the ringing around etc - you paid RETAIL this is why they charge a margin

Failing that, you could push the service-agent to have a replacement unit authorised (they will usually do this through your retailer ie. the retailer will ship you a new one if its newish). Otherwise they will do it themselves.

You are within your rights to request a new unit (do so formally), and they are within their rights to repair the one youve baught - its about being reasonable but firm :-) its your cash, your inconvienience for a defective product that you baught in good faith (and in working order).

Cheers,
Bitey

Thanks Bitey....appreciate the advice.

Repairer never called so I called them. 2 weeks before they even come and assess it!!

GG was good and said they would chase up with their Fujitsu rep but I am thinking I will follow your advice and take the opportunity to push for a repacement. It's actually a little under 3 weeks since I bought so hopefully not too long.....

Good advice...thanks.