webbsy, on 08 February 2012 - 11:35 AM, said:
Im saying if the product dies in 3 years my retailer would help out not just say its out of warranty bad luck. He will not go broke helping out a customer with the new law that has come in its on the distributor to fix or credit the retailer if somehting were to go wrong with a product after the warrany period but its up to the retailer how far to take it.
Anyway i dont appreciate the slander and false accusations that have been put forward here, i dont care if people want to pay a couple dollars less to get a deal i know i would rather pay a little bit more and we are talking about a couple of dollars to go through an established business with a bricks and mortar store especially with big purchases. Otherwise just import them.
on a side note does anyone know why the forum doesnt email you anymore when you have subscribed?
Please don't direct your "slander and false accusations" posts towards me, If in fact you were. I've made no such statements and was only asking for clarification of a post I assume you were pretty hot under the collar when you typed it. And rightly so, but I digress. All I was suggesting was that your retailer can only do as much as the distributor is willing to do without taking a hit themselves, and some people here seem to think that the new warranty laws ALWAYS protect them, they don't believe me. Perhaps your guy may have bigger pull with a distributor through years of business relationship.
I've recently had the Baby Jogger pram distributor tell me to stick where the sun don't shine because they recalled an accessory that allowed us to carry our toddler and baby. We now have to buy a new double pram and sell the perfectly good one despite buying it largely because of the availability of this recalled accessory. It's only 2 years old and cost ~1K with the toddler seat so not a cheapy. Office of fair trade Victoria have told us we don't have a strong enough case for them to help us. So we lose as it's not worth taking to court and Baby Jogger know it.