2 replies to this topic

[Missiontech]

Over on the Whirlpool forum there have been hundreds of questions as to why the Optus DOCSIS 3 system fails to provide any extra speed; sadly when we ask the Optus tech support people no reasons are provided. As I am one of the many unfortunate sods who have tried DOCSIS 3 with no success I am interested to know if there are any specific reasons for it being a bit of a hit and miss situation.

I installed my own connection in 1999 when I contracted to Optus and unfortunately I am all too aware that my connection is also end-of-tap with a low value 4-way tap as well.

http://forums.whirlp...s.cfm?t=1836568
http://forums.whirlp...s.cfm?t=1501607
http://forums.whirlp...s.cfm?t=1826724

If there are any Optus contractors or employees who check on this forum from time to time and you can provide us with a few reasons then you will be providing many of us with some peace of mind, though undoubtedly this will not help us to get it working.

Please post your replies on this forum and if any responses do appear some links can be provided on the Whirlpool forum back to here.

Thanks in advance!

[Missiontech]

I know that my question was directed to an Optus CCT or CT but as it has now been 7 days I would be happy if even one of their wives, girlfriends, second cousins or an Optus Director responds; actually my preference would be in the order of wife...cousin then a Director.

[Dissociative]

Bit old this one I know, but thought I'd answer it anyway..

Provided you upgraded your modem to a compatible D3 model, as well as adding the speed pack, the D3 will do exactly as it's intended - increase the number of channels bonded to 4 down (up stays as one). This should see you getting 50-100Mbps speed more often than not, all things being equal - which is usually where the issues arise. There are a long list of reasons your speed could be lower, for example:

- using WiFi
- your operating system (eg XP)
- congestion between your connection and the node, or further in the network
- equipment faults
- the site you are contacting is slow

I went through the whole process with Optus when my D3 speed suddenly died and spent time with many techs etc to try and get to the bottom of it. After spending probably too much time on whirlpool, I was convinced it was a network congestion issue, but it actually turned out to be a faulty modem (a brand new Netgear). Once that was replaced I was routinely hitting 80-100 Mbps when connected via ethernet.

On the chance you're still having issues (and even read this), drop me a line with your details and I'll get a guy I know at Optus to check it out.

Cheers

PS. Optus is in the process of increasing the number of channels they bond from 4/1 to 8/4, which will help things along even more.