189 replies to this topic

[MRCRIST]

Chopsus, on 27 March 2012 - 12:23 PM, said:

I find it amazing that, being aware of this thread, they have continued to drag their heals - kinds reinforces how disinterested they are in attracting potential customers.

Totally agree. Plus it is being used commercially which common sense dictates it should speed up the process.

[mmu16]

Guess what,

I've been following this thread for quite a while and seen what poor Scott is going through.   Week before last I went onto the JVC website and copy/pasted this link onto their 'contact us' e-mail box...   

Most organisations now understand the power of the internet/social media movement where customers first google product reviews before they even contemplate buying anything.  If you don;t get a result soon open up a facebook page dedicated to the HD950 experience and send a friend request to their marketing manager or CEO.  Works a treat...

[scottrichardson]

mmu16, on 27 March 2012 - 02:03 PM, said:

Guess what,

I've been following this thread for quite a while and seen what poor Scott is going through.   Week before last I went onto the JVC website and copy/pasted this link onto their 'contact us' e-mail box...   

Most organisations now understand the power of the internet/social media movement where customers first google product reviews before they even contemplate buying anything.  If you don;t get a result soon open up a facebook page dedicated to the HD950 experience and send a friend request to their marketing manager or CEO.  Works a treat...

LOL, well then. I'm sure that got their attention. Thank you so much!

Look, I can appreciate that they have gone through a changeover, but as someone else pointed out - that shouldn't preclude that business can run at a sub-par level for a while during and afterwards. I know it must have been difficult with the previous support team dumping Kenwood with what appears to be a large pile of issues and unfinished work. But as a consumer, it's not up to me to make sacrifices on their behalf.

Now with Peter looking after things I am pretty confident that he will sort it out by the end of the week or start of next week.

I can't see myself making a Facebook page about it - but I AM a web developer/designer by trade, so anything's possible. LOL. I doubt it would get to that.

Edited by scottrichardson, 27 March 2012 - 06:27 PM.

[:)]

scottrichardson, on 27 March 2012 - 10:47 AM, said:

Ok so I have some updates. The manager I'd spoken to over a week ago has gone away on a spur of the moment thing so I was fortunate enough to get back in touch with Peter at Kenwood - he's the really helpful guy I'd spoken to in the past back in January. Anyway he's looking after it all for us now. They still don't have my projector but Peter is fixing that too.

At the end of this week it will have been 3 months since I had my projector, and over 4 months since I'd had a working projector. Just so excited to be able to get back to using our home theatre and also restarting our nutrition presentations that we do weekly.

with current consumer laws there is no need to be dealing with the distributor. retailer is where the responsibility lies. and and if the problem is either that "major" or going to take an unreasonable amount of time then they actually have a responsibility to either give you your money back or exchange their item.

http://www.consumer..../faulty-product

Quote

You are only entitled to a refund or replacement if the problem is major or cannot be fixed. If the problem is not major and can be fixed within a reasonable time, the store can choose to refund, repair or replace the product.

the problem is obviously major if they cant fix it in 4 months ! which cannot possibly be a reasonable time by any stretch of imagination.

personally if this hastn been sorted by the end of the week if was me I'd be fronting the retailer in question with a strict demand for a refund or exchange ! the cr@p has gone on long enough ! yeesh 4 months your way too patient !

[MRCRIST]

Didn't realise it has been   4 Months!!!. You must be a very patient man. I would have torn strips of them by now...   but that's me.

This certainly doesn't instill any consumer confidence in buying their products here in Oz.

Edited by MRCRIST, 28 March 2012 - 09:32 AM.

[scottrichardson]

Well folks, some sweet news today. Peter confirmed that they are shipping out my replacement X70R today or tomorrow. So I'm one happy chappy, and relieved that it's all sorted out after so long. Peter from Kenwood has been very helpful - something tells me he's very busy sorting out all sorts of things, so I appreciate his help. I'll post some pics and review of PJ when it arrives.... just got to work out if it will work with my ceiling mount from my HD950...

[Chopsus]

Might pay to confirm with them that as this is a new machine it comes with full warranty (ie: not what's left of the old one).

[Quark]

Good to hear Scott.  Hope you get an opportunity to provide some feedback on how the X70 performs.

[:)]

Good to hear all happening Scott, glad they came through

[scottrichardson]

Chopsus, on 03 April 2012 - 10:37 AM, said:

Might pay to confirm with them that as this is a new machine it comes with full warranty (ie: not what's left of the old one).

That's a good point. I'll definitely do this. Thanks for the tip.

[Chicken Man]

Finally a happy outcome for you for something you shouldn't have had to endure, and I'm sure more than just a few of us would have had such experiences in demanding our consumer rights. Maybe not so arduous in emotional effort though.

There is just nothing like unwrapping a new projector when you know its a beauty.

Open a bottle of bubbly Steve, you deserve it.  

C.M

Edited by Chicken Man, 07 April 2012 - 10:57 AM.

[mmu16]

Good work Scott.  Glad to hear it all went well mate. Thoroughly deserved after enduring 4 months of agony.

[scottrichardson]

It's here. Came today. Sadly it doesn't fit my old ceiling mount. But that hasn't stopped me from sticking it on wooden box underneath where it should be.

It's leagues better than the 950. I don't know how it could be so much better, but it is. I'm almost starting to think my 950 was faulty from the get-go, because this is way more than 25% brighter. Its BRIGHT. And the picture is very smooth. I now have no issues filling my 130" screen with a bright picture. Previously I would sit there and constantly be reminded that the picture wasn't quite bright enough.

This on its own is a win for me. But the picture in general is superior in every way so far. Out of the box on Natural mode it's pretty close to perfect.  I switched to User preset and made just a few small adjustments to the brightness, contrast and sharpness and now I'm cooking. I'll wait 100 hours then hire someone to come calibrate it for me.

Watched the opening on Avatar just earlier and it's just stunning. The added brightness has not affected the depth of the blacks which is always a nice thing!

Will post full thoughts on it in the X70R review thread later. Going to go watch something now

I am grateful that JVC / Kenwood replaced my unit. It was a shame it took so long. But just glad it's over now. It was nice of them to give me a new unit.

Thanks for everyone's supportive messages and tips during the process. I appreciate your input, and also appreciate that you put up with me, seemingly one bloke with a dud projector, share his story - as trivial as it may seem in the grand scheme of things. Cheers!

Scott

[Quark]

That's a great outcome Scott - nice to hear that Kenwood/JVC came good.

[cinema mad]

Good to hear your Very Happy with the new replacment  model Scott,..
Glad it all worked out for you in the end mate, But would think you are one of the very few lucky ones out there..

[scottrichardson]

cinema mad, yes I do feel fortunate. Honestly I would have been happy with a fixed hd950 or a replacement with same model. So to have a brand new model is pretty exciting.

I'm in the process of building a mount to, err, mount to my, err, mount. Since the new projector is bigger, it won't fit my old mount. So I'm placing a sheet of particle board between my PJ and the old mount. Should do the trick. Painted it black yesterday. Now just got to go to Bunnings to get the correct M5 bolts (not willing to risk skrews - not when the PJ sits directly over my head and its 18kg.)

Scott

[Owen]

scottrichardson, on 07 April 2012 - 10:31 AM, said:

(not willing to risk skrews - not when the PJ sits directly over my head and its 18kg.)

Smart thinking.

Congrats on a good outcome mate, it seems the new JVC distributor is interested in customer satisfaction, although I bet its JVC Japan that provided the X70 so it cost them nothing other than shipping and some time. Still its the result that matters and the good PR makes good business sense in a well informed internet connect world where bad news travels fast.

[richardc]

Hi Cinema mad
Long time no talk.
Sold the G90 and bought a JVC DLA-X3 runout model in Dec 11.
Watched two movies and then the dreaded lock ups started
having to pull the plug from the wall to reset everything etc.
Finally the thing **** itself and I been without it for 3 months.
JVC had better get their act into gear with Kenwood, or else sales will diminish.
I have been in touch with all concerned from JVC to Kenwood (Peter) and only now
they are going to try and source the part.
This could take another month before I will see it.
This was a brand new projector.
Pretty upset.
Beside this interlude, the picture is superb (not as good as the G90 (Blacks)
but really good.
I hope everything is going your way mate.
Haven" seen you on the other forums lately.
Cheers
Dick

[cinema mad]

Hello Richard, how are you my friend ? hows the new place going ?,  your still addicted to Hi-End AV I see  
Im not doing so well with my health mate,unfortunatly its the kids that tend to suffer more though especially my young son not being able to do as much with him as I wish I could any more but hopefull this will change..  

WoW Richard im sorry to hear that mate ..
It's A real sickning feeling when sh** like this happends especially with the manufacturers holding the cards, 3 months + wait is an unacceptable reality being of real concern..

For me Buying A new projector is A substantial investment as is for most of us & to run into issue's early into the expected life of your substantial investment/pride & joy doesn't sit well for owner & potential owner's confidence, its clearly evident some JVCs of recent can & do develop Q&C issues that owners are unacceptably suffering in some circumstances while JVC seem to be dodging there responsibility to make it right in A fair & timely manner..

JVC would undoubtedly gain greater market share if they would just develope A sensible business model that adds the missing peices of the pie, seeing JVC is renound for producing some of the best bang for buck Projectors hands down offering Stunning picture quality , Offer CMS & so on..

Some unfortunate negetives that i gather JVC need to address :with it comes consumer confedence  

Reliability with JVC seems to be of some concern/ Q&C especially Optical block/ premature Bulb failure..
JVC AU only come with A 1 year manufactures warranty, USA get 3 years..
Very slow turn around time for repairs, in some cases lack replacement parts in stock
IE: optical blocks..

Edited by cinema mad, 10 April 2012 - 04:18 PM.

[David1]

richardc, on 07 April 2012 - 08:05 PM, said:

bought a JVC DLA-X3 runout model in Dec 11.
Watched two movies and then the dreaded lock ups started
having to pull the plug from the wall to reset everything etc.

Did they give any indication as to what the problem is with the lock ups? . My X3 was chronically doing this also but JVC (previous distributors) replaced it without ever giving me a definitive answer about the lockups. I guess its got to be related to a HDMI issue..but who knows. Just seems a bit slack there is no stated reason for the lockups.

[scottrichardson]

richardc, sorry to hear you're having issues too. I wish you all the best and hope that Peter can sort it out for you.

My new X70R has some issues - every time I turn it on, the pixels are out and it needs to be realigned. So frustrating.

[richardc]

David 1
No unfortunately because when the X3 locks up, as you know you have to turn it off at the wall.
And finally after several times and waiting for the bulb to cool each time the X3 would not fire up at all.
What they are repairing at the moment is a power PCB problem, the lock ups are a separate problem,
which one would assume they would address but I have my doubts.
But I have informed them of this.
When my lock ups occured my source was an Onkyo receiver, after much searching the forums the problem does appear
to be HDMI related and also maybe colour space.
Sometimes with Gui's from receivers etc resolution may change this also may affect it ?
So I have purchased an Iscan Duo with which I can control colour space and HDMI features which will remain constant
during viewing.
Another guy in the states did this an he has had no further problems.
Firmware I believe is up to 1.5 to solve this problem but some still have the problem.
I have only ever had one other JVC product it was DVHS player and boy did it play up tracking etc,
Firmware updates and all to solve problems.
But I must say when their equipement is working its a thing of beauty.
Regards
Richard

[richardc]

Cinema mad
Jason
Sorry to hear about you health, yea kids do miss venturing out with their Dads and Mums.
But you can only do your best mate.
Have you still got the G70 or have you also gone over to the dark side or should I say the grey side
Regards
Richard
PS I do hope your health improves.

[cinema mad]

Richard Seeing your getting A Duo with dual HDMI outs I would bypass sending video through the Onkyo
so send the Video from 1 HDMI out of the Duo directly to the X3 & the other HDMI out of the Duo to the onkyo for Audio..

Many PRE-Pro's including Onkyo are known to degrade the video some what even in pass through mode
Hopefully this config will rectify the lockups/HDCP sync issues that you have been experiencing  with the X3..

Yeah I still have G70's/stack, I insailed A set of Boeing high res Sim Grade tubes in one G70 A while ago
  I would prob consider A JVC if  they solve some issues Im concerend about..

Good luck brother & Be Sure to post here on DTV  how you make out with your JVC X3..

[richardc]

Jason
Thanks for the advice, will do.
Richard