108 replies to this topic

[JohnA]

Owen, on Oct 19 2011, 07:41 PM, said:

I fail to see how anyone could expect to return a TV without it being packed the way they received it.

What do you expect the retailer to do with the TV?"

well a box for a 64" tv isnt exactly small and most people would not hold onto it

[Dissociative]

when mine was replaced they put the old TV in the replacement TV's box, so no issues there. obviously a straight return is a little different and I have so far made a point of keeping the box until im completely happy for this very reason. it is quite big though and i dont have a lot of space, so is a nuisance and will have to go eventually.

John, perhaps the retailer can assist with the box from their display model - or even get a box from Samsung? I'd be inclined to jut get them to send you a new replacement TV and see how that goes.  

Re my buzzing issue, I had the samsung contractor come out to inspect the issue and wouldnt you know it, THE BUZZING WAS GONE!! Far out..

Now, there is still a little buzzing, but its what I would call within an acceptable limit as I can no longer hear it over whatever im watching. Not sure if its linked, but there was one major variable between reporting the issue and the person coming out, which is the lowline AV rack has been pulled out from beneath the TV (away from the wall), due to having the skirting boards painted. I havent put it back yet (its about 30cm off the wall), but perhaps there was something causing it there, cable interference or something. Or perhaps its just magically fixed itself, not sure.

Either way, its fine for now  

[Owen]

JohnA, on Oct 19 2011, 08:08 PM, said:

well a box for a 64" tv isnt exactly small and most people would not hold onto it

I still have all the packaging for a 34" HD CRT, a 52" LCD and a 70" RPTV which is huge. The boxes are all folded flat and take up almost no space in the garage. I put the foam bits in the TV's big plastic bad and put them in the shed.

The thing is its not the retailers fault you did not keep the packaging and most things cannot be returned unless they are in original condition including packaging for good reason.  That's not unreasonable IMHO, why should the retailer get stuck with an obviously used TV through no fault of theirs?

Edited by Owen, 20 October 2011 - 07:34 PM.

[jmos]

JohnA, on Oct 18 2011, 05:04 PM, said:

How long is the return period Andy?

am thinking i may just take it back, pq is brilliant, but between the buzzing on and off and this, dont think i want to keep it.
was purchased on the 13/10 so only 5 days old

edit, saw it is 14 days, so will call the good guys and return it

I have been looking at both the Samsung and Panasonic, the Samsung looks brilliant but perhaps the extra money for Panasonic reliability is worth it?
Will you get another Samsung or maybe exchange for the Panasonic?

[JohnA]

jmos, on Oct 20 2011, 03:31 PM, said:

I have been looking at both the Samsung and Panasonic, the Samsung looks brilliant but perhaps the extra money for Panasonic reliability is worth it?
Will you get another Samsung or maybe exchange for the Panasonic?

Happy to have it exchanged for another samsung plasma.
I do like the TV, jsut these couple of issues annoying me.

I will be going out to the good guys tomorrow to talk to them

[Tazzy2Heads]

Dissociative, on Oct 20 2011, 11:44 AM, said:

when mine was replaced they put the old TV in the replacement TV's box, so no issues there. obviously a straight return is a little different and I have so far made a point of keeping the box until im completely happy for this very reason. it is quite big though and i dont have a lot of space, so is a nuisance and will have to go eventually.

John, perhaps the retailer can assist with the box from their display model - or even get a box from Samsung? I'd be inclined to jut get them to send you a new replacement TV and see how that goes.  

Re my buzzing issue, I had the samsung contractor come out to inspect the issue and wouldnt you know it, THE BUZZING WAS GONE!! Far out..

Now, there is still a little buzzing, but its what I would call within an acceptable limit as I can no longer hear it over whatever im watching. Not sure if its linked, but there was one major variable between reporting the issue and the person coming out, which is the lowline AV rack has been pulled out from beneath the TV (away from the wall), due to having the skirting boards painted. I havent put it back yet (its about 30cm off the wall), but perhaps there was something causing it there, cable interference or something. Or perhaps its just magically fixed itself, not sure.

Either way, its fine for now  

Keep your 240 v cables and any audio/video and speaker cables separated  from each other as much as you possibly can when you push things back.
Tazzy.

[cooksta]

JohnA, on Oct 19 2011, 06:22 PM, said:

anyone who has returned their samsung within the 14 days, did you need to have the original packaging.
I didnt keep my box as its too big to just keep in the garage.

John, according to the accc you do not need the original packaging to return the tv.

http://www.accc.gov....l/itemId/961843

Quote

Do I need the original packaging?
If you are returning goods because of a problem, a business cannot refuse to give a refund, or reduce the amount, because you did not return the items in the original packaging or wrapping.

[Owen]

That only applies if you are returning goods because of a problem. The definition of "problem" is likely to be a problem.

Much better to retain all the packaging for as long as the return period applies, after that its a a warranty claim.

[JohnA]

Owen, on Oct 21 2011, 01:34 PM, said:

That only applies if you are returning goods because of a problem. The definition of "problem" is likely to be a problem.

Much better to retain all the packaging for as long as the return period applies, after that its a a warranty claim.

well i'm not returning it because i changed my mind.
I am exchanging it for another due to buzzing and 3d glasses synch problem

anyways i went to the good guys and no issues in returning it and taking another

[JohnA]

cooksta, on Oct 21 2011, 01:18 PM, said:

John, according to the accc you do not need the original packaging to return the tv.

http://www.accc.gov....l/itemId/961843

Thanks cooksta
as it turned out, good guys had no issues with it either

[JohnA]

well returned the old one and got a replacement home today, thanks to a good friend of mine for the help in transportation whilst i was at work.

Good news, no probs with 3d, but there is still a slight buzzing noise...comes and goes, just like the other one

[andys]

JohnA, on Oct 23 2011, 01:23 PM, said:

well returned the old one and got a replacement home today, thanks to a good friend of mine for the help in transportation whilst i was at work.

Good news, no probs with 3d, but there is still a slight buzzing noise...comes and goes, just like the other one

Just keep an ear on it (so to speak) over the next 2 weeks. I've read where a few people have said their's started out buzzing a bit, then settled down once a few hours were clocked up. So it turned out to be a faulty 3D transmitter on the previous one?

Andys.

[JohnA]

andys, on Oct 23 2011, 06:36 PM, said:

Just keep an ear on it (so to speak) over the next 2 weeks. I've read where a few people have said their's started out buzzing a bit, then settled down once a few hours were clocked up. So it turned out to be a faulty 3D transmitter on the previous one?

Andys.

Will see how it goes over time. Most of the time you cant hear it anyways. As long as it doesnt get louder

may well have been the transmitter, as i kept the same 3 glasses and watched a full movie with the wife without a single dropout on the new one.
The good guys were great, big thumbs up to them

[SLE355]

Is there new firmware for our models?

Some problems reported here, http://www.avforums....part-3-a-7.html

From another thread,

Quote

I've had my TV calibrated around the latest firmware which is a major bummer, it does explain why the calibrator couldn't get the whites brighter than what he had done with the same sets in the past, thats why my cell light and contrast are maxed out

Edited by SLE355, 06 November 2011 - 09:12 AM.

[andys]

SLE355, on Nov 6 2011, 09:05 AM, said:

Is there new firmware for our models?

Some problems reported here, http://www.avforums....part-3-a-7.html

1016.3 is the latest fw available here, with no issues reported. These guys are referring to fw 1018/1019. As always don't be the first to update when new fw comes out. Better still, if you don't have any issues then there's no need to update.

Andys.

[DeathPoobar]

Hi Guys, thinking of buying this TV and want to plan ahead before I wall mount this baby.

To obtain surround sound, are people using the HDMI audio return channel to connect to their receivers (Onkyo PR-SC5509) or is it safer just to connect with a coaxial digital?

[Dissociative]

considering getting rid of this TV and getting the Panasonic instead. Been trying to live with the intermittent buzzing but its grating on me more and more. also having problems with lag/non responsiveness of the remote (even though i can see it recieves the signal, as the red light flashes on the TV). its a shame as otherwise I like this TV and dont want to have to pay the difference between it and the pana (plus ive already got the wall mount and 4 sets of 3d glasses for this TV).

[Felix.]

Yeah it's really not worth that sort of aggravation I reckon. Pity as it's a fine display. My set is virtually silent, in fact the quietest plasma I've owned, so it's curious how there can be so much variability in that particular aspect between otherwise identical TVs.

[Dissociative]

been reading through threads on this issue on whirlpool and AVS, seems its actually quite widespread. some people on on there 5th replacement without success.

this from AVS however sounds promising, might give it a go:

Quote

I was the poster who mentioned the shims and rheostat adjustments. Just put in for a service request for buzzing and when the tech arrives ask him to check the voltage points and for some rubber shims. For me it's worked like a charm. Use your ears and try and localize the source of the buzzing. It should be coming from either the to left or to right as this is where the two power modules are located. The one on the back left side is the bigger culprit as it handles more load.

LINK

between this and a long list of other issues people have, i cant believe TV's these days have so many problems. i dont recall it ever being like this in the earlier days of plasma or CRT days. back then a TV either worked properly or was broken for some clearly identifiable reason, not working but riddled with "bugs" like they are now. Not just talking about there samsung obviously either, they seem to all be the same.

[diesel]

It's a cut throat business. Over the past 6 years at least, prices have been falling about 20-30% p.a.
Features continue to increase, so there needs to be costs cut somewhere and I think this is the result.

[andys]

Dissociative, on Dec 3 2011, 09:44 PM, said:

considering getting rid of this TV and getting the Panasonic instead.

Why not just book a service call. Panasonic have their own issues: 50hz bug, motion blurr, rainbow edges. I'd easily put up with some buzzing rather than sacrifice picture quality attributes. Each to their own of course.

Cheers,

Andys.

[Owen]

Dissociative, on Dec 4 2011, 08:11 AM, said:

between this and a long list of other issues people have, i cant believe TV's these days have so many problems. i dont recall it ever being like this in the earlier days of plasma or CRT days. back then a TV either worked properly or was broken for some clearly identifiable reason, not working but riddled with "bugs" like they are now. Not just talking about there samsung obviously either, they seem to all be the same.

Peoples expectations are MUCH higher these days. The old CRT TV's had a list of defects as long as your are but most people did not notice due to small picture size and no exposure to a better picture.

Common problems where terribly inaccurate colour, floating black and white levels, flicker, bad convergence, bad geometry, huge amounts of overscan, buzz and a for people with young ears a very annoying 16Khz whistle.

In comparison modern TV's are superb.

[heathgravett]

brewstermc, on Aug 26 2011, 06:20 PM, said:

There appears to be/have been issues with the screen filter peeling according to AVS Forum.
There appears to be a fix for it and is being done to all new Samsung PS64D8000 plasmas, so there may be a benefit in having to wait for my TV afterall.

Anyone had experience with this peeling issue or any other problems?

Hi

New to this forum and spotted this thread on screen peel.  Had my Samsung 8000 for a week now and noticed what appeared to be a compression in the glass in the top left corner (noticeable when screen is off).  Thought glass may have been knocked at some point.  Is this what "screen peel" is?

Cheers

[SLE355]

Here's a pic of screen peel.

http://i52.tinypic.com/whihch.jpg

Edited by SLE355, 05 January 2012 - 04:45 PM.

[heathgravett]

SLE355, on Jan 5 2012, 02:44 PM, said:

Here's a pic of screen peel.

http://i52.tinypic.com/whihch.jpg

Thanks SLE355

That's the problem.  And just noticed a minor one on the top right too.  Is the best action to phone Samsung and get them to replace?