andys, on 17 January 2012 - 01:50 PM, said:
How many tv's have you returned? If you paid for delivery & the tv was faulty then it's their responsibility to pick it up and drop off a new tv. If you picked it up yourself then it's your responsibility to take it back or pay for a delivery/pick-up. Most stores I know would not make you pay for a delivery/pick-up on a faulty tv, regardless of wether or not you originally paid for delivery. If you didn't pay for delivery on a specific faulty tv then I would guess they're within their rights to ask you to pay for delivery on that occasion.
Only one ie this is the first return, but honestly not i big deal.
But, i would of thought regardless of how the first TV was delivered, the fact remains that the product is faulty and should be (due to its size) picked up and a new one dropped off at the seller/manufacturers expense.
If I had paid the delievery ($45) originally, then I wouldn't have to pay the $64 they now want, plus they tell me now that this happens regularly ie TV breakdown within the first 2 weeks. I would think that this should also be mentioned at the time of sale inc the additional delievery costs if you take it yourself.
Maybe I'm too old and expect too much from current customer service. or cynical that this is another way for the stores to make some money.