185 replies to this topic

[johnnydelva]

all good, found out from mark seaton himself. .. thanks

[avt]

:-)

[judge25]

Has anyone been in touch with seaton of late?  A few months ago I had a quick answer about a warranty repair that would be need on a spark. All good until I sent my address, since then no answers to any of my emails to various seaton addresses from various email account and even PM's on seaton board. It is now 3 months long.   I am a bit worried to say the least.

[buddhamus]

Go on his forum...and make a thread regarding all of this. He answers quick enough...maybe your using an old email addy...as he has changed it since the GB im pretty sure.

http://www.seaton-sound-forum.com/

[judge25]

Nope not an address problem. Mark answered on the one I used and quickly first up, a second reply from another lady at seaton on another wanting my details for shipping address. Replied with them and since then no answer from either email address after numerous attempts.  PM on his forum no response too.

Will have to call I suppose.  Great equipment, but I am starting to wonder if the trade off on 20k of speakers with more need to be added soon is worth it

Edited by judge25, 09 May 2013 - 08:57 PM.

[buddhamus]

judge25, on 09 May 2013 - 06:27 PM, said:

Nope not an address problem. Mark answered on the one a used and quickly first up, a second reply from another lady at seaton on another wanting my details for shipping address. Replied with them and since then no answer from either email address after numerous attempts.  PM on his forum no response too.

Will have to call I suppose.  Great equipment, but I am starting to wonder if the trade off on 20k of speakers with more need to be added soon is is worth it

Agreed spectacular speakers...but customer service really needs improving.

[muriwai]

judge25, on 09 May 2013 - 06:27 PM, said:

Nope not an address problem. Mark answered on the one I used and quickly first up, a second reply from another lady at seaton on another wanting my details for shipping address. Replied with them and since then no answer from either email address after numerous attempts.  PM on his forum no response too.

Will have to call I suppose.  Great equipment, but I am starting to wonder if the trade off on 20k of speakers with more need to be added soon is worth it

I know how you feel i have been waiting nearly 12 months to have issues sorted with my catalysts dozen phone calls emails etc still waiting Mark!

[judge25]

Wow that's terrible, I have only been waiting into my 5th month :-) but your not filling me with confidence at getting a result.

Are you getting any response at all?  What problem do they have?

muriwai, on 12 May 2013 - 10:24 AM, said:

I know how you feel i have been waiting nearly 12 months to have issues sorted with my catalysts dozen phone calls emails etc still waiting Mark!

[buddhamus]

Boys make a new thread together....I cant beleive you waited this long. I would not let that happen to me. Seriously, that's pretty bad...or call him.

[Htpc-online]

You seriously need to call him direct.. When my submersive amp failed i called him and it was sent to me in 8 days time That being said i don't think i could drop $12000 with him for Catalysts and go through the waiting and tears all over again.. Even though its probably worth it

[BladeRnR]

Htpc-online, on 14 May 2013 - 05:21 PM, said:

You seriously need to call him direct.. When my submersive amp failed i called him and it was sent to me in 8 days time That being said i don't think i could drop $12000 with him for Catalysts and go through the waiting and tears all over again.. Even though its probably worth it

Agree, call him directly if other methods are failing. Having said that the wait times to resolve issues > 1 month is absolutely unacceptable. As good as the Seaton product is poor customer service is just that - poor, no matter how good the product is.

Blade