Posted 13 August 2013 - 06:26 PM
Had the screen replaced 6 months ago for the exact same issue. Harvey Norman extended warranty service was prompt then. Called them yesterday with the exact same issue and they came out today... very fast. The technician advised that it is this model that has the issue and replacing the screen is likely only a short term fix. I refused to have the screen replaced again as knowing my luck, it will go again just after the extended warranty runs out.
I have rung Samsung and advised them that the TV is not fit for purpose and will pursue my Statutory warranty rights under the Fair Warrant Charter. I have also rung Harvey Norman with the same request to replace the unit. The Franchise Manager at Harvey Norman has agreed to pursue this for me so will keep posted on Harvey Norman's progress. Note that the Fair Warranty Charter states "It is the retailer who has the obligation to honour the statutory warranty".
Posted 14 August 2013 - 03:31 PM