5545 replies to this topic

[blairy]

Yupp the forums have gone very quiet...

As per my prior posts have my c7000 fixed un jbhifi extended warranty.

Watching the other night and a white image came up on foxtel and lo and behold there's a flash of pink just like before they fixed.

Since then I've tried a heap of different tests and haven't been able to replicate problem.

blairy

[aussiebalboa]

Blairy, i would call them up and say you have experienced the same problems and would like a replacement. Cause it will progressively get worse and then you will be fighting a losing battle. Try putting something on white white background, movie with ice or snow in it.

[blairy]

aussiebalboa, on 28 June 2012 - 04:46 PM, said:

Blairy, i would call them up and say you have experienced the same problems and would like a replacement. Cause it will progressively get worse and then you will be fighting a losing battle. Try putting something on white white background, movie with ice or snow in it.

Thanks aussiebalboa and I know you're right.

When it happened the first time I was easily able to replicate the problem using the guide and menus in foxtel as well as a couple of the tests on the Spears and Munsil calibration disc.  Tried all that and can't get it to do it again.

Will watch it like a hawk and keep on testing regularly too.  As you say it's only going to get worse.

Thanks
blairy

[aussiebalboa]

Is the 3D better on the new E8000 series over the C7000 or is it hard to tell a difference? Im assuming my 3D glasses that worked on the C7000 will work on the E8000?

[HTPCFreak]

aussiebalboa, on 28 June 2012 - 08:00 PM, said:

Is the 3D better on the new E8000 series over the C7000 or is it hard to tell a difference? Im assuming my 3D glasses that worked on the C7000 will work on the E8000?

I don't think the glasses will work, Samsung switched to universal glasses for the E series I think. Not a big fan of 3D, so can't really offer much of a comparison, but by all reports, the E8000's 3D capabilities are pretty solid. The included pair of glasses (the new SSG-4100GB) though, are pretty average/flimsy, but then you'd expect them to be considering they only retail for about $30 each.

[Geforce]

HTPCFreak, on 29 June 2012 - 02:27 AM, said:

I don't think the glasses will work, Samsung switched to universal glasses for the E series I think. Not a big fan of 3D, so can't really offer much of a comparison, but by all reports, the E8000's 3D capabilities are pretty solid. The included pair of glasses (the new SSG-4100GB) though, are pretty average/flimsy, but then you'd expect them to be considering they only retail for about $30 each.

This is one reason why I hope nothing happens to our 2010 63C7000 even though I paid for an extra 4 yr warranty.  I've been very happy with it so far.  It's as quiet as a mouse, I can't see any fault with the 3D picture and all up we have eight sets of 3D glasses thanks to Myer and Samsung give-aways.  In one sitting we have used six sets of 3D glasses to watch a movie.

I have even bought a pair of spare remote controls after our original one was too close to a heater.  This guy here sells original "Made in Korea" C7000 remotes for $13 each incl delivery.
http://www.ebay.com....984.m1439.l2649

I don't want to go through the hassle of the TV warranty repair/replacement pain so I'm hoping for another few years of trouble free television before upgrading.

Edited by Geforce, 01 July 2012 - 09:57 AM.

[aussiebalboa]

Update: Paid Samsung the Exchange fee of $293 and got confirmation from Visa (extended warranty under visa) today that they will reimburse me (including money order cost) to my account tomorrow. So getting rid of the old C7000 and getting the New E8000 64" Plasma. No cost to me :) Took a few weeks, lots of emails and follow ups - but worth it in the end. Let you guys know when i take delivery.

[HTPCFreak]

Hopefully all of your efforts will be worth it - let us know how the new TV compares to the old one.

[aussiebalboa]

Guys, moved into the new house....and Samsung delivered the new tv. 1inch bigger and feels about 1kg lighter than the ps7000c ...picture is amazing and the interface is sensational. Love the remotes, havent set up voice controls yet, but will get around to it this week. Amazing how much technology changes between 2010 and 2012. Samsung Smart TV A+++

[HTPCFreak]

Haha, I had feeling you would like it. It's actually 2" bigger, 58" for the C series, 59" for D and 60" for E, but the stand is much lighter so the whole thing is much lighter I think.

[aussiebalboa]

I had the 63" screen before...was the screen actually 63 inches? lol...

[HTPCFreak]

Sorry, was thinking about the 58-60" model, but yeah, the 63 to 64 is just an extra inch (the bezel is thinner, so the actual dimension of the set may be unchanged I think)

[Gialandon]

Hey all, a green line just appeared on my 63c7000. It's still under warranty through jb hifi . Just wanted to know if anyone has been through the warranty process with jb.

[Gialandon]

Gialandon, on 11 August 2012 - 08:31 AM, said:

Hey all, a green line just appeared on my 63c7000. It's still under warranty through jb hifi . Just wanted to know if anyone has been through the warranty process with jb.

well Jb Hifi service is coming to pick it up next week. Just in time for my scheduled 2 weeks holiday Does anyone know of a place where I can rent a tv for a couple of weeks?

[Gialandon]

even though the forums gone dead (and I thinik I'm talking to myself) just thought i'd let you guys know the conclusion. Good warranty experiance (even though it took a while) they will be replacing the tv with the PS64E8000. So no complaints here. They said it should arrive sometime next week.

[aussiebalboa]

My 64 e8000 replacement for same tv is 12 weeks old and is turning on...off repeatedly on start up. Samsung coming in tomorrow. Reckon ot already needs parts or repkacement

[Geforce]

I bought this Samsung WIS12abgnx wireless adapter for our plasma and am very happy with the performance.

TinTin (2012) 1080P stream -no problems
Avengers (2012) 1080P stream  -no problems
Prometheus (2012) 1080P stream  -no problems

No more getting nagged about the hdmi cable and ethernet cable running across the lounge floor from the computer to the TV.

Wireless streaming 1080P video and wireless Internet works great.
I think the new Samsung Smart TVs have wifi built in, not sure though.

Btw, My Billion 7800N modem/router is using Wireless-N protocol on the 2.4ghz channel.  I thought I was going to need a 5ghz router to stream 1080P but I was wrong.

Edited by Geforce, 25 November 2012 - 08:07 AM.

[Phantoma]

Is a cracked screen repairable/replaceable on this model?  Ours was bumped and it fell forward and cracked the screen in a few places.
I just checked our home/contents insurance policy and it doesn't cover accidental damage.

The TV's power light works and the start up and power down chimes both sound but no picture of course.

Update:
Got a price over the phone.  Approx total is $2500, which is for screen, shipping, labour.  A lot more than I expected.

Edited by Phantoma, 14 December 2012 - 01:06 PM.

[pmunger]

Pink band - second time around. Luckily is still covered by extended warranty. Hopefully they wont replace panel again!

[Htpc-online]

Aussiebalboa can you please give me the email and phone number for samsung and a name of someone you delt with that actually had a clue. My tv is showing signs of pink banding as well!

[pmunger]

pmunger, on 05 March 2013 - 01:19 PM, said:

Pink band - second time around. Luckily is still covered by extended warranty. Hopefully they wont replace panel again!

Extended warranty people wanted to replace TV (PS58C7000) with low end LG Plasma, I pushed back and tried to get then to replace with Samsung E8000, but they wouldn't. In the end they said they would repair or cash settle - I took the cash as I have no confidence issue will be repaired in the long term.

Thanks to Matt at The Cable Connection I got a very good price on the new PS60E8000 so am only about $350 out of pocket. Purchased on credit card that doubles warranty, and with new consumer warranty laws I didn't bother with extended warranty - absolute PITA dealing with them anyway.