Stalker, on Jan 16 2008, 08:57 AM, said:
Let us know how you go, I have been trying on and off to get through over the past 3 days, no joy. I left one message (got through to voicemail some how) asking if I send through the receipt showing the TV has been fully paid for with my unique code / registration form would that be enough for them to process the claim or do they NEED the serial number from the box??? Haven't heard back.
The recorded message seems to reinforce that they will require the serial number, which means in the case of the 46X, which are due in most stores I have queried in mid feb, that there will be a huge inflow of claims over the latter part of Feb and early March.
1) What happens if there is a further delay in the stock delivery?
2) What happens if Sony don't get to process your letter by the 10 March deadline?
I am starting to get nervous about this...
I've been on the phone to the Promo line and they have completely passed the buck over to Sony, which they transferred me over to...
In discussions with Sony themselves and they are sticking by the old... If the Serial/Details are not received by 10th March, you will not be eligible for a Free PS3.
So I've kicked back and advised that this situation is completely Sony's fault due to stock issues which are completely out of my control based on the fact they can't get their stock sorted by the required date. I've made it clear that I purchased around xmas and this deal was the reason I purchased and going by their stance on the situation I could wait 2 months for my TV to arrive which is ridiculous anyway and could still miss out on a PS3.
They basically can give no assurance on the PS3 and the drum being banged loud and clear is BAD LUCK - of course in the politically correct way of saying it.
Another guy I spoke with at Sony advised that direct to consumer sales will be ready for shipment to customers mid-January, however retailers are looking at End of Feb which of course could easily now blow out to early March, mid March, late August... who knows.
Pretty sad really, when Sony have killed it with this promotion, placing thousands of PS3's/Blu Ray players in the market which will generate big bucks over a short period of time.
Let's face it - these PS3's have been placed in the hands of video/audio freaks like us who will be driving the next generation games & high def movies which is all revenue for Sony on the wider scale and then they treat potential customers like this. Corporate decisions are great aren't they, sure they've extended the promo date 1 month from February to March, big deal really and they can still pull the pin on the promo by ensuring the TV's don't get to consumers in time if they feel they have sold enough.
Poor form Sony and right now I'm about to pull the pin on this wait game and get something else, pity that most of the other company deals/promos have finished... ain't it nice being the little guys!!!
Edited by GEoMaNTiK, 16 January 2008 - 08:49 AM.