1914 replies to this topic

[whispa1970]

DrP, on Nov 6 2009, 02:30 PM, said:

Bzzzt.  Would you like a short clip of a mystar that has no PDP, no LED, no LCD, no CLF, no .... well none of anything that has been claimed to cause the problem anywhere near and yet the problem persists?  I'm sure I can arrange it.  Heck, I'm sure that plenty of people on this forum can arrange it.


You bet.  I suppose you recommend people persist with a STB that performs random actions with random delays when a button is pressed on the remote.


Yeah.  Just like none of your STBs ever restart overnight.  

You must have forgotten, I dont notice it resets at some time in the wee hours.

The remote works perfectly for me.  I am unsure why you take the stance that because something happens to you it must happen to everyone.

Anyway, why do you still have yours if your telling everyone else to send it back.

Edited by whispa1970, 06 November 2009 - 09:17 PM.

[mrfixits]

hobb, on Nov 5 2009, 12:37 AM, said:

Austar Technical Support told me that I need to turn my mystar box to a 35 degree angle because my plasma is causing interferance with mystar's remote as the mystar does the opposite to the remote command.  Anyone else heard this?  I also asked if I got the new mystar HD, could I keep my existing SD box, pay whatever fee, and use it solely to play back the recordings.  I was told no, it has to be connected to the dish in order to play back the recordings.  Didn't make a lot of sense to me.

This is what i was told about a year or so ago and the funny thing is that it did work, it has something to do with the rays coming off the plasma.....i was told that techs where looking at that issue back then and they should have a fix in a few weeks, sure am glad i send back the 3 i had. As for the recordings on the Standard mystar it doesn't have to be connected to the dish but the box must be active....when i told austar to stick this heap if crap up there c$%ts they said we will disconnect you now and credit you back what ever was leftover, and i could keep viewing the channels just couldn't pause or record anymore....what they forgot to tell me was that i wont be able to view any of the shows that i had stored on the hard drive (i think i posted something about this quite a while back).
Another good trick if you (like me) don't wont to turn you box go out and get a universal remote, I was lucky i had 2 logitech 1000i's and it worked a treat.
Austar will tell you anything to shut you up and make money. If you get the HD good luck but i don't think you will find it has a much better pic that your std mystar using RGB on a HDTV, i now have STD Austar boxes in 5 rooms, and all have as good as HD picture by using 2 with RCA out to RCA in on DVD-R's with 1080p upscaling using HDMI out to HDMI in on a HD TV (give's me a great smooth 1080p pic), 1 with RCA out to a Beyonwiz DP-P2 then out via HDMI and i am getting a clean 1080i pic, (plus i can pause, record & pay back recorded Austar shows while recording 2 FTA channels)  another one is in the theatre that is hooked up to a Yamaha Amp and upconverts with some super microchip and ...no joke the pic is as good and FTA HD (plus that has a Beyonwiz DP-P2 as well, and the other is on a Sony amp and again the pic is great, without this setup the pic was all blocky and crap as all my TV's are large screen.
But again good luck and let us know what the pic is like....unless i can get Austar to get rid of the $100 set up fee ....(can't see why i should have to pay $100 to set up something my self)  i wont be in any great hurry to get one, I'm still getting over the last lot i had.

[mrfixits]

DrP, on Nov 6 2009, 01:30 PM, said:

Bzzzt.  Would you like a short clip of a mystar that has no PDP, no LED, no LCD, no CLF, no .... well none of anything that has been claimed to cause the problem anywhere near and yet the problem persists?  I'm sure I can arrange it.  Heck, I'm sure that plenty of people on this forum can arrange it.


You bet.  I suppose you recommend people persist with a STB that performs random actions with random delays when a button is pressed on the remote.


Yeah.  Just like none of your STBs ever restart overnight.  

I had this problem everday on my plasma's, (Day and night)  but on the LG LCD i never got the problem, so i took that mystar box and pluged it in next to one of my plasma's and it had the remote issues again (that is when i tried the turning trick that Austar said to try and it worked...(but i used my Logitech 1000i for both plasma's so i never got any remote issues, still got the fast forward issue...LOL)...Austar said it is/was a known issue (back when i rang them about a year or so ago) and they also said it only some makes of TV's that cause it. my 2 Panasonic's had issues but like i said the LG LCD never did. But the box was still a heap of ****.

[hobb]

The remote issue has seemed to have settled down but found it very frustrating nonetheless.  They say that there are no remote issues with the hd box.  I'm in a similar situation to you, mr fixits, in that I'm just running svid out to dvd recorder and outputting in 1080p over HDMI.  I could only justify going to the hd mystar to watch the sport channels.

[DrP]

whispa1970, on Nov 6 2009, 09:11 PM, said:

You must have forgotten, I dont notice it resets at some time in the wee hours.

Actually you claimed that your boxes did not reset in the wee hours (or any other time), not that you don't notice.  Would you like me to dig the post out for you?  

Quote

The remote works perfectly for me.  I am unsure why you take the stance that because something happens to you it must happen to everyone.

Clearly many that have contributed to this thread have experienced the problem.  Via direct, 2nd hand or distant relationships I know of approx 50 people that have remote control issues with the mystar.  I guess everyone here and everyone else I know of with remote control problems is making it all up.  While certain PDPs may contribute to the issue there is clearly more than just that happening, especially in the light of mrfixit's post where using a different non-Austar remote control improved the situation.

Quote

Anyway, why do you still have yours if your telling everyone else to send it back.

Just shows how much attention you don't pay before making your BS posts.  I have never subscribed to the mystar service and based on what I see on a daily basis probably never will.  I'm sure everyone here hopes the HD version is a product that actually does what its supposed to and does it reliably but I bet no one would be willing to hold their breath waiting.

Edited by DrP, 07 November 2009 - 06:51 AM.

[jayweb]

Question if anyone has similar setup or may know reason why.

Was at uncles place during the week, he has mystar and is running component through amp (Yamaha 1900) then out HDMI to panel (Bravia unknown series) at 1080p.

Everything else he upscales works but mystar picture goes black, then perfect pic, then black each cycle last for a couple of seconds at a time.  Now initially I thought macrovision, but last time I saw macrovision issues it removed all colour and didnt pulse in/out a picture as slowly as this and the pic could always be seen, not total black.

I tried to out via S-Video and it remained the same issue.  Any thoughts?  

I upscale mine through amp using S-Video in and out to TV via component.  Looks a lot better than straight component out, too jagged especially on reds.

[Jason_dinAlt]

jayweb, on Nov 7 2009, 09:37 AM, said:

I upscale mine through amp using S-Video in and out to TV via component.  Looks a lot better than straight component out, too jagged especially on reds.

I have the jagged reds when upscaling from component as well, it doesnt do it from s-video

[michaelmac]

jayweb, on Nov 7 2009, 08:37 AM, said:

Question if anyone has similar setup or may know reason why.

Was at uncles place during the week, he has mystar and is running component through amp (Yamaha 1900) then out HDMI to panel (Bravia unknown series) at 1080p.

Everything else he upscales works but mystar picture goes black, then perfect pic, then black each cycle last for a couple of seconds at a time.  Now initially I thought macrovision, but last time I saw macrovision issues it removed all colour and didnt pulse in/out a picture as slowly as this and the pic could always be seen, not total black.

I tried to out via S-Video and it remained the same issue.  Any thoughts?  

I upscale mine through amp using S-Video in and out to TV via component.  Looks a lot better than straight component out, too jagged especially on reds.

Mine is the same, component into a Yamaha 1800 then to a Panasonic PZ800 with HDMI at 1080p. I dont have any issues with that at all very nice image even watch free to air SD that way.
Could try refitting the cables or replacing them.

[jayweb]

michaelmac, on Nov 7 2009, 10:10 AM, said:

Mine is the same, component into a Yamaha 1800 then to a Panasonic PZ800 with HDMI at 1080p. I dont have any issues with that at all very nice image even watch free to air SD that way.
Could try refitting the cables or replacing them.

Tried refit, may have get him to try to replace.  He has 3 input and 1 output from amp, only happens on mystar, upscales mediabox no dramas.

Cheers, J.

[speedfreek]

Did anyone else have Music Max spaz on them today? At some point it just went black screen, even if i changed the channel and came back to it, it stayed black. Had to do a reset to bring it back.

Edit: Rather yesterday now.

Edited by speedfreek, 14 November 2009 - 12:59 AM.

[nutmeg1]

I have seen an improvement in the picture quality since sunday,why now?.I am still waiting on the hd box to see if
is as good as promised.

[DrP]

nutmeg1, on Nov 18 2009, 12:57 AM, said:

I have seen an improvement in the picture quality since sunday,why now?.I am still waiting on the hd box to see if
is as good as promised.

There is still a ludicrous amount of vertical filtering on most channels.  Horizontal lines that should be one line wide spill onto adjacent lines.  Examples provided upon demand, as usual.

[mjt57]

Since the new channels commenced we've had to reset all of our booked programs for those which have changed channel numbers.

Annoying because it takes ages to navigate the still ever-so-slow EPG.

[BobD]

hobb, on Nov 5 2009, 01:37 AM, said:

Austar Technical Support told me that I need to turn my mystar box to a 35 degree angle because my plasma is causing interferance with mystar's remote as the mystar does the opposite to the remote command.  Anyone else heard this?

I had trouble with my remotes on Mystar. I have one black remote and two white (light grey?). The light grey ones are hopeless. I used to often get the wrong result. I also have remote extenders so I can operate from other rooms. The remotes were always OK in the other rooms. I took the dark filter off the front of one of the remotes and the change in sensitivity of the remote was amazing. No more problems. The cover had to go back on to protect the IR diode / LED so I drilled an 8mm hole in the filter in front of the IR transmitter and it is great. The big trick to all this is to get the remote apart. There are two allen key screws in the battery compartment and then just prise it apart.

[Jason_dinAlt]

on our normal mystar, not the hd mystar, we often get strange things happening with the remote, ie press 5 and up comes the active screen, press 8 and up pops the epg etc. Now this doesnt happen all the time, only say once a week. It cant be the tv because it isnt connected to a plasma, its not the lights as the austar help person tried to tell me because they are standard non green friendly incandescent globes, and they were bloody off at the time. But what we have found is if we use the pre "digital" remote that came with the atlas boxes, (its narrow and has a clear blue plastic case where you can see the guts) we never get this happening.

[gadgarra]

BobD, on Nov 19 2009, 06:21 AM, said:

I had trouble with my remotes on Mystar.  I took the dark filter off the front of one of the remotes and the change in sensitivity of the remote was amazing. No more problems. The cover had to go back on to protect the IR diode / LED so I drilled an 8mm hole in the filter in front of the IR transmitter and it is great. The big trick to all this is to get the remote apart. There are two allen key screws in the battery compartment and then just prise it apart.

Thanks for the tip.  Great idea.  One thing to note is that on my remote at any rate, the 2 screws are Torx, not Allen key, so make sure you don't damage them when removing.

[BobD]

gadgarra, on Nov 19 2009, 08:30 AM, said:

Thanks for the tip.  Great idea.  One thing to note is that on my remote at any rate, the 2 screws are Torx, not Allen key, so make sure you don't damage them when removing.

Probably Torx in mine too but the only thing I had that fitted was an Allen Key. They could be left out and it may not matter.

[hobb]

Thank you, Bobd, and the others, who have offered help with the remote issues.  Can totally relate to the issues shared in here about it.  They say that this problem won't happen with the hd mystar so be interested to hear if anyone still experiences it with the new hd mystar.  I've mixed feelings about doing anything to the remote itself.   My main frustration was watching live tv on delay, rewinding it in playback to begin watching a portion of it again, only for it to stop this function and go to a different austar channel and so losing anything I was viewing on delay.  Hope that makes sense.  I've read this thread where people have said how they've had to restart their sd mystar box countless times and lately I've noticed mine doing this more, particularly when trying to activate any function with the remote.

[ozbrit]

Jason_dinAlt, on Nov 19 2009, 07:45 AM, said:

on our normal mystar, not the hd mystar, we often get strange things happening with the remote, ie press 5 and up comes the active screen, press 8 and up pops the epg etc. Now this doesnt happen all the time, only say once a week. It cant be the tv because it isnt connected to a plasma, its not the lights as the austar help person tried to tell me because they are standard non green friendly incandescent globes, and they were bloody off at the time. But what we have found is if we use the pre "digital" remote that came with the atlas boxes, (its narrow and has a clear blue plastic case where you can see the guts) we never get this happening.

Aaaah! But are you maintaining room temps in the recommended 22-24c range?

[Andyt32]

Mystar HD is  missing the LCD display like it has on mystar sd  box  grr

[BobD]

hobb, on Nov 19 2009, 07:37 PM, said:

Thank you, Bobd, and the others, who have offered help with the remote issues.  Can totally relate to the issues shared in here about it.  They say that this problem won't happen with the hd mystar so be interested to hear if anyone still experiences it with the new hd mystar.  I've mixed feelings about doing anything to the remote itself.   My main frustration was watching live tv on delay, rewinding it in playback to begin watching a portion of it again, only for it to stop this function and go to a different austar channel and so losing anything I was viewing on delay.  Hope that makes sense.  I've read this thread where people have said how they've had to restart their sd mystar box countless times and lately I've noticed mine doing this more, particularly when trying to activate any function with the remote.

Try the following:

1) power the box off then on

2) if no improvement try press the reset switch inside the hinge down front panel. Warning, this will cause the screen to reset from 16:9 to 4:3 and all of your Favourites to be lost. Dont proceed if you dont know how to reinstate these.

3) If no improvement then do a cold start. This will cause all of the problems in 2), plus you will lose your Free to Air channels and all of your recordings on the disc. Before you do this note your FTA channels Region Code. Power the box off then on and observe the display. The initial phase shows searching for channels and it finds (about) 172 of them. Then the display changes and it is looking for FTA channels. On the RHS you should see something like Region 12384. Unless you live in the Albury area the number will be different. Note it down. Oops, I thought I had it written on how to do a cold boot. You just have to press the coloured buttons in a sequence. If you get that far maybe someone here will provide it. If you do this you will have to get Austar to reinstate your FTA channels region code. This is usually second level support. The basic phone jockeys are usually unaware of this.

Edited by BobD, 20 November 2009 - 03:32 AM.

[hobb]

Thanks for your advice, Bob.  I think that I would use your third option as a last resort.  I've had to use the reset button a number of times but it's never gone back to 4:3.  I'm going through the last of the saved recordings then I'll prob get rid of it but I'm keeping an eye on the hd thread.

[DougMac]

hobb, on Nov 20 2009, 05:39 PM, said:

Thanks for your advice, Bob.  I think that I would use your third option as a last resort.  I've had to use the reset button a number of times but it's never gone back to 4:3.  I'm going through the last of the saved recordings then I'll prob get rid of it but I'm keeping an eye on the hd thread.

I'm a newbie to this forum so please forgive any errors. I have just upgraded to mystar hd. I have a wireless system to beam the signal around the house which worked fine with the sd box but the remote function on the wireless system doesn't work with the hd box. I'm surprised as the remote is the same. Does anyone know why this might be so?

[BobD]

DougMac, on Nov 22 2009, 07:19 AM, said:

I'm a newbie to this forum so please forgive any errors. I have just upgraded to mystar hd. I have a wireless system to beam the signal around the house which worked fine with the sd box but the remote function on the wireless system doesn't work with the hd box. I'm surprised as the remote is the same. Does anyone know why this might be so?

what port (hdmi, component, composite etc.) on the Austar HD is your wireless system connected to.

[DougMac]

BobD, on Nov 22 2009, 07:23 AM, said:

what port (hdmi, component, composite etc.) on the Austar HD is your wireless system connected to.

I'm only using the system now for the remote. I've hardwired the svideo and audio output around the house for picture and sound