197 replies to this topic

[jmtheo]

I want Quickflix to increase their blu-ray library!

[biot]

do quickflix still have the same questionable policy of debiting people credit cards for the next month 4-5 days before the termination of the current month, then if they cancel in the last few days of that month the customer then has to pay $20 to get there money back for a months rental they never wanted ?

[Puddness]

BribieG, on Dec 12 2007, 06:22 PM, said:

Hi Pud, I have put in a couple of requests for the popular British TV show of the 90s "Goodnight Sweetheart" about the guy who discovers a time portal into the 1940s and ends up married to a woman back then and a woman in the 90s..... great show. Not stocked yet. Has been available on DVD for about 6 months now and is quite a big series so probably runs to about ten discs.

I realise of course that Quickflix has a purchasing plan / budget / stock control system etc etc. Question is, when popular TV series become available do Quickflix get onto it fairly quickly or do they wait for customer requests? If the latter, I'll get a petition up for Goodnight Sweetheart    Can't wait

Regards

Michael

Did you contact Customer support about this request ? or how have you gone about requesting " Goodnight sweetheart "


i am sure that it will come in and when it does i work at the Brisbane office we put in most of the tv series into the data base so when i will see it i will post it up on the forum ok well i hope it wont be a long wait

take care

Puddness

[Puddness]

jmtheo, on Dec 12 2007, 06:30 PM, said:

I want Quickflix to increase their blu-ray library!

did you read the 1st page i posted a long list of Blu ray titles
what movies do you want ????

Edited by Puddness, 13 December 2007 - 08:58 PM.

[Puddness]

biot, on Dec 13 2007, 07:09 PM, said:

do quickflix still have the same questionable policy of debiting people credit cards for the next month 4-5 days before the termination of the current month, then if they cancel in the last few days of that month the customer then has to pay $20 to get there money back for a months rental they never wanted ?

Ok how is this a questionable policy everywhere you go that has a debit system has this set up, they bill you for the future month in advance its a way of payment so you don't rip off the system by canceling you credit card before a payment is due. my isp does the same thing. If someone did terminated their subscription to Quickflix and felt that they were ripped off buy direct debit by all mean call Customer Support on: 1300 138 644

Monday to Friday 9am-7pm AEST, 7am-5pm AWST (excluding public holidays).

[BribieG]

Puddness, on Dec 13 2007, 08:57 PM, said:

Did you contact Customer support about this request ? or how have you gone about requesting " Goodnight sweetheart "

Hi pud, on the main screen I go to "Help -> Library Suggestions" which takes me to a text box where I type in some comments about suitable material not yet included in the Quickflix collection and submit it.

While I've got your attention What happens when I'm following a drama series that spans several discs - at the moment I am watching Horseman Riding By, a very popular BBC drama from about 25 years ago. It runs to 5 discs which are all in my queue. So far I've watched disc 1 and disc 2 is on its way. Now obviously as it's based on a novel the only way to watch it is disc 1, 2, 3 etc etc. Do Quickflix make an effort to send the discs in strict order when available? It would be disappointing to get say disc 4 before disc 3 as it would spoil the plot ! Some advice appreciated as a lot of TV series cover numerous discs as opposed to theatrical movies that are just the one disc.

Best Regards

BribieG

[jmtheo]

Puddness, on Dec 13 2007, 07:58 PM, said:

did you read the 1st page i posted a long list of Blu ray titles
what movies do you want ????

Off the top of my head Sunshine (Sci-fi movie), 28 Weeks Later and Resident Evil (the latest one). All new release movies I really wanted to see in HD but had to settle for standard DVD because they were unavailable on blu-ray at Quickflix.

The list on offer is pretty good I suppose, but there's just a few films here and there that come out on Blu-ray either at a later date or not at all, even when they are available for purchase.

[Villan_]

jmtheo, on Dec 17 2007, 04:52 PM, said:

Off the top of my head Sunshine (Sci-fi movie), 28 Weeks Later and Resident Evil (the latest one). All new release movies I really wanted to see in HD but had to settle for standard DVD because they were unavailable on blu-ray at Quickflix.

Jeez mate you're harsh there.

According to EzyDVD not a single one of those films has been released on BD in this country yet.  And you can't expect them to import them in with so many discs region coded.

[jmtheo]

DaVillan, on Dec 17 2007, 03:59 PM, said:

Jeez mate you're harsh there.

According to EzyDVD not a single one of those films has been released on BD in this country yet.  And you can't expect them to import them in with so many discs region coded.

Really? Oh ok, I just thought DVD and BD were released at the same time. Oh well, I forgive them then!

Spewin! Should have waited a bit longer to see them...

Edited by jmtheo, 17 December 2007 - 05:04 PM.

[jakes]

DaVillan, on Dec 17 2007, 05:59 PM, said:

Jeez mate you're harsh there.

According to EzyDVD not a single one of those films has been released on BD in this country yet.  And you can't expect them to import them in with so many discs region coded.

Yep, just checked Sunshine BR on Amazon - is not even released OS yet, so to criticise quickflix for not having it is pretty unreasonable.
edit: sorry, bit slow.

Edited by jakes, 17 December 2007 - 05:04 PM.

[jmtheo]

jakes, on Dec 17 2007, 04:03 PM, said:

Yep, just checked Sunshine BR on Amazon - is not even released OS yet, so to criticise quickflix for not having it is pretty unreasonable.
edit: sorry, bit slow.

Yeah, no worries I've just always thought that BD is released simultaneously with DVD. Is there some special reason why they aren't?

[biot]

Puddness, on Dec 13 2007, 10:07 PM, said:

Ok how is this a questionable policy everywhere you go that has a debit system has this set up, they bill you for the future month in advance its a way of payment so you don't rip off the system by canceling you credit card before a payment is due. my isp does the same thing. If someone did terminated their subscription to Quickflix and felt that they were ripped off buy direct debit by all mean call Customer Support on: 1300 138 644

Monday to Friday 9am-7pm AEST, 7am-5pm AWST (excluding public holidays).

i didnt question the system of paying in advance so dont deflect from the point just because in casts a shadow over Quickflix.

since when is charging $20 for a refund of your money for rental you didnt want or use been a acceptable ethical practice ?

i wonder just how much money Quickflix have raked from it!

[Puddness]

BribieG, on Dec 17 2007, 12:56 PM, said:

Hi pud, on the main screen I go to "Help -> Library Suggestions" which takes me to a text box where I type in some comments about suitable material not yet included in the Quickflix collection and submit it.

While I've got your attention What happens when I'm following a drama series that spans several discs - at the moment I am watching Horseman Riding By, a very popular BBC drama from about 25 years ago. It runs to 5 discs which are all in my queue. So far I've watched disc 1 and disc 2 is on its way. Now obviously as it's based on a novel the only way to watch it is disc 1, 2, 3 etc etc. Do Quickflix make an effort to send the discs in strict order when available? It would be disappointing to get say disc 4 before disc 3 as it would spoil the plot ! Some advice appreciated as a lot of TV series cover numerous discs as opposed to theatrical movies that are just the one disc.

Best Regards

BribieG

What happens with tv series is that you will get disc in order as in disc 1 , 2 ,3 ,4 etc and also make sure that you have the disc order right in your queue as the computer program that allocates dvd to customers looks at the queue order and sees if that dvd is available

[Puddness]

jmtheo, on Dec 17 2007, 05:17 PM, said:

Yeah, no worries I've just always thought that BD is released simultaneously with DVD. Is there some special reason why they aren't?

No idea why could be that it take longer time to compress movies to a HD setting then a dvd format


here are release dates for the movies in question

Sunshine (2007) (Blu-ray)  
Available Wednesday, 06 February 2008

28 Weeks Later (Blu-ray)
Available Wednesday, 06 February 2008


Resident Evil - Extinction (Blu-ray)
Available Wednesday, 13 February 2008

So when those date hit Quickflix will have then ready in just a few days ready to ship to your address

[Puddness]

Just a Quick Poll do you guys like the new inserts ?? We change the layout added the year back go rid of "Queeue" the Red spot thing Bigger QFX title and title

[jmtheo]

Puddness, on Dec 18 2007, 05:09 PM, said:

No idea why could be that it take longer time to compress movies to a HD setting then a dvd format
here are release dates for the movies in question

Sunshine (2007) (Blu-ray)  
Available Wednesday, 06 February 2008

28 Weeks Later (Blu-ray)
Available Wednesday, 06 February 2008
Resident Evil - Extinction (Blu-ray)
Available Wednesday, 13 February 2008

So when those date hit Quickflix will have then ready in just a few days ready to ship to your address

Awesome, cheers Puddness!

[Puddness]

Just another update

Quickflix is sending out 1 extra dvd out as a Christmas present, so if you have a 3 dvd at a time plan you will receive 4 dvds only for a limited time

and Merry Christmas from all the Quickflix Team

[BribieG]

Puddness, on Dec 20 2007, 12:50 PM, said:

Just another update

Quickflix is sending out 1 extra dvd out as a Christmas present, so if you have a 3 dvd at a time plan you will receive 4 dvds only for a limited time

and Merry Christmas from all the Quickflix Team

Thanks, pud, I noticed that! Thought it was a computer glitch but I'd better get watching immediately! Merry Christmas.

[Villan_]

Puddness, on Dec 20 2007, 12:50 PM, said:

Quickflix is sending out 1 extra dvd out as a Christmas present,

Very nice Puddness.

I got the email yesterday and was pleasantly surprised.  

Just a quick question about your HD-DVD collection if I may.

Because there is no region coding on HD-DVD (and none of the old PAL/NTSC issues), has Quickflix considered importing any titles?

Movies like Willy Wonka and the Chocolate Factory, Slither, The Last Starfighter, Erin Brockovich, The Host, Mallrats, Clerks II, March of the Penguins, Dune, Terminator 3, Happy Gilmore, Constantine, Million Dollar Baby, Oceans 13, Tremors, Being John Malkovich, Dawn of the Dead, We Are Marshall, Notting Hill and many others don't even look like getting a release on HD-DVD in this country at the moment, meanwhile TV shows like Smallville, The Sopranos and Nip/Tuck have all had seasons released on HD-DVD overseas but not here.

[Puddness]

DaVillan, on Dec 20 2007, 03:03 PM, said:

Very nice Puddness.

I got the email yesterday and was pleasantly surprised.  

Just a quick question about your HD-DVD collection if I may.

Because there is no region coding on HD-DVD (and none of the old PAL/NTSC issues), has Quickflix considered importing any titles?

Movies like Willy Wonka and the Chocolate Factory, Slither, The Last Starfighter, Erin Brockovich, The Host, Mallrats, Clerks II, March of the Penguins, Dune, Terminator 3, Happy Gilmore, Constantine, Million Dollar Baby, Oceans 13, Tremors, Being John Malkovich, Dawn of the Dead, We Are Marshall, Notting Hill and many others don't even look like getting a release on HD-DVD in this country at the moment, meanwhile TV shows like Smallville, The Sopranos and Nip/Tuck have all had seasons released on HD-DVD overseas but not here.

As with the HD DVD's we get our dvds from Australian suppliers so if the suppliers stocks that dvd we will put a order to get it

have you tried to request the HD dvd in question, if you request the dvd it may fast track it go to http://www.quickflix.../ContactUs.aspxand request the HD DVD title that you would want

[Villan_]

Puddness, on Dec 20 2007, 07:01 PM, said:

As with the HD DVD's we get our dvds from Australian suppliers so if the suppliers stocks that dvd we will put a order to get it

Thanks for the quick reply.  Much appreciated.

Unfortunately, if Quickflix are only dealing with Australian suppliers then I'm pretty sure I'll be SOL with those titles.  At least until (or if ever) the distributors get off their bums and release them in this country.  I might put in a request anyway though, it's at least worth a try.

Thanks again.

[Chui]

Recently signed up and received my welcome pack.

Just a suggestion though - you need to update your 'coming soon' pamphlet as September has come and gone.

Otherwise, all's good

[Puddness]

Chui, on Dec 22 2007, 11:40 AM, said:

Recently signed up and received my welcome pack.

Just a suggestion though - you need to update your 'coming soon' pamphlet as September has come and gone.

Otherwise, all's good

lol September was a big time for quickflix alot of new customers so we have alot of welcome packs left over we are getting new ones made up so they will be sent out shortly to new customers thanks for join Quickflix and i hope you enjoy our service

[sulimo]

Well...I have to say my experience with Quickflix has tuned right around lately. Lots of BluRays being sent my way, even for recent releases (I managed to get the latest Potter film in time for Christmas).

One thing I do wish is that Quickflix could list the region coding for BluRays. Would make it a tad easier for people like me with region A devices

[Puddness]

sulimo, on Dec 25 2007, 09:08 PM, said:

Well...I have to say my experience with Quickflix has tuned right around lately. Lots of BluRays being sent my way, even for recent releases (I managed to get the latest Potter film in time for Christmas).

One thing I do wish is that Quickflix could list the region coding for BluRays. Would make it a tad easier for people like me with region A devices

thats good to hear that you got harry potter before Christmas, i will look up some information about Region A devices, and see if we could but some more info in the inserts explain what region the Blu
Ray Disc is from.