778 replies to this topic

[PeterWH]

Why dosnt Austar look after the pensioners and also digital in rural Australia.We dont have any of the FTA channels out here and we dont even get to have a set top box.
Why should the pensioners be forced to pay full price for a service that hasnt been proed out in Rural Australia any way.
Also I contacted their customer service about 1 month ago and ended up in The Phillipines??????Not real good for an Aussie company....

[DrP]

PeterWH, on Jul 18 2010, 05:32 PM, said:

Why dosnt Austar look after the pensioners and also digital in rural Australia.We dont have any of the FTA channels out here and we dont even get to have a set top box.

If you don't have any FTA terrestrial services you have been elligible for Aurora for years and now as time progresses the new Aurora replacement satellite service.

[wineoooo]

PeterWH, on Jul 18 2010, 05:32 PM, said:

Why dosnt Austar look after the pensioners and also digital in rural Australia.We dont have any of the FTA channels out here and we dont even get to have a set top box.
Why should the pensioners be forced to pay full price for a service that hasnt been proed out in Rural Australia any way.
Also I contacted their customer service about 1 month ago and ended up in The Phillipines??????Not real good for an Aussie company....

I totally agree....the phillipines right? and AUStar? hrm....
LOL anyway, I know that the mystar service is reliant upon a good signal in your area and from your own antenna on your roof, and thats due to the fta networks, they won't permit being broadcast by satellite, so who knows maybe it will change, but I doubt your paying for it, my friend with a crappy analoge antenna complained once with the response that its 'not a paid for option' or something like that...I myself tho, found that it improved my signal greatly because I was only viewing analoge before...

[Janie]

Is it possible to format a mystar box?  If so, how?

Thanks.

[digitalj]

Janie, on Jul 25 2010, 01:19 PM, said:

Is it possible to format a mystar box?  If so, how?

Thanks.

why do you want to format it? Just wanting to get rid of all recordings quickly or some other reason?

[Janie]

digitalj, on Jul 25 2010, 02:12 PM, said:

why do you want to format it? Just wanting to get rid of all recordings quickly or some other reason?

I've had problems with series link not linking, very slow to respond when setting recordings from TV Guide, and the answer I get when I phone is "it needs formatting, let us know when it is empty".  

Well, finally I have emptied it, and thought I would format it if I could, without having to go through the help/support phone system.

[nutmeg1]

You will need tech 2 level to reset the box as they have to send info to the box so that it will search for channels in your region.Hope the reset fixes your problems for you.

[clarke]

Janie, on Jul 25 2010, 02:43 PM, said:

I've had problems with series link not linking, very slow to respond when setting recordings from TV Guide, and the answer I get when I phone is "it needs formatting, let us know when it is empty".  

Well, finally I have emptied it, and thought I would format it if I could, without having to go through the help/support phone system.

Just be careful if you do format the HDD because I've had two HD boxes so far and both were very poor with playback FF and RR re-formatting doesn't always work, it's because they are cheap crap compared to the Foxtel ones and remember series link doesn't work with the ABC&SBS

[KJ64]

Yell@Me (formerly AUSTAR), on Nov 6 2006, 08:39 PM, said:

Greetings Ladies and Gentlemen,

As some of you are no doubt aware, I am an AUSTAR employee who posts in these forums for the purpose of helping out the customers where possible, even if I do happen to dig myself into a hole at times

I have created this thread for those who have a genuine question for me about AUSTAR. I promise that as long as the question is direct, free of derogatory comments or tone, and constructive, I will answer where possible, or endeavour to find out for you if I do not know myself.

Any business rules stated here are not open for discussion or complaint, I am simply here to help where possible in providing information or advice, to help the customers be informed.

Any post that breaks my rules will not be answered. The rules are as follows:

1. No swearing.
2. No negative comments, name calling etc.
3. Genuine questions only.

I look forward to helping all you budding subscription TV patrons out where possible.

Can you help me. I have just had MYSTAR HD installed and note that the box has a USB port at the back. Can I use this to play video directly from an external hard drive?

[digitalj]

KJ64, on Jul 26 2010, 08:23 PM, said:

Can you help me. I have just had MYSTAR HD installed and note that the box has a USB port at the back. Can I use this to play video directly from an external hard drive?

no

[Janie]

Thanks nutmeg1 and clarke.  Finally found the time to spend an hour on the phone to Austar, box reformatted, seems to have solved my problems.  Till I fill it all up again.....

[fraggle73]

Can Austar channels be recorded to Tivo?

[digitalj]

I don't know the specifications of the TIVO, but if it has an AV input, then you can record to the TIVO as long as the decoder box for Austar is not a Mystar box.

[DrP]

The Australian tIvO does not have analogue inputs so it can't record Austar.

[Ziege]

Question one.
On my MyStar T106, whenever I bring up a menu, I get assaulted by jazz music.
This is good enough reason to cancel my subscription or pierce my eardrums.
Other than hitting "mute", is there any way I can stop or change this?

Question two.
I'm sick of selecting a show from the guide and getting the "You don't pay for this channel, loser" message.
Is there a good online guide where I can select which packages or options I opt for?

Cheers
Ziggy

[vk2mpj]

If I order a Main Event PPV show, can I record it on my MystarHD??  I won't be here due to work to watch UFC131

[duke]

vk2mpj, on Jun 11 2011, 12:58 PM, said:

If I order a Main Event PPV show, can I record it on my MystarHD??  I won't be here due to work to watch UFC131

No.

[killer1500]

Ziege, on May 29 2011, 09:23 PM, said:

Question one.
On my MyStar T106, whenever I bring up a menu, I get assaulted by jazz music.
This is good enough reason to cancel my subscription or pierce my eardrums.
Other than hitting "mute", is there any way I can stop or change this?

Question two.
I'm sick of selecting a show from the guide and getting the "You don't pay for this channel, loser" message.
Is there a good online guide where I can select which packages or options I opt for?

Cheers
Ziggy

The reason there is always annoying music on the EPG is so that after spending alot of time in the EPG, and your volume is quite loud, the tv show you switch to doesnt start blasting your eardrums.

vk2mpj, on Jun 11 2011, 01:58 PM, said:

If I order a Main Event PPV show, can I record it on my MystarHD??  I won't be here due to work to watch UFC131

No, Foxtel IQ does (for 7 day after lol), they also let you watch the replay on main event. Austar dont, you can only order it while its showing on Main Event, you cant record it and you cant watch the replays live on the channel again once you order it.

[ezri]

Hi, I've done a search but haven't found anything to help my situation. The austar remote died today- we have mystar. Apparently its going to take 10 (working?) days for a new remote to arrive- like ummm WHAT do we do in the meantime? Lol I know our lives don't revolve around the tv, but I have so many things on the HD its full and I need to keep up with it and delete some!

we use our mystar constantly. I'm guessing we can do some things via the front panel but not all of them. Can we series link and delete and things like that? Hmm series link I could do via online guide... so thats ok

Also today I was in harvey norman for anther reason and they had a universal tv remote. It has SAT as one of the options and the familiar 4 coloured buttons. Is there anyway to program this to use it as a partial austar remote ? Its a Philips SRP2008B- operates up to 8 devices apparently. Is this worth looking at or should I just take it back before I open it? The guy in the shop was predicably no help...

And thank you, any help would be much appreciated!

Edited by ezri, 15 June 2011 - 07:47 PM.

[killer1500]

My logitech remote works fine with Mystar, theres is all done through the internet, you just select Austar, then Mystar HD and voila, the remote work with Mystar.

As for a remote replacement, I got mine within 2 days. They say 7 days, but Ive gone through 2 and had them within 2 days of asking. Also after awhile they start working again for some odd reason, my remote goes on and off (the batteries are perfect, the first remote went within 4 weeks of getting Mystar)

Edited by killer1500, 15 June 2011 - 07:55 PM.

[ezri]

killer1500, on Jun 15 2011, 07:55 PM, said:

My logitech remote works fine with Mystar, theres is all done through the internet, you just select Austar, then Mystar HD and voila, the remote work with Mystar.

As for a remote replacement, I got mine within 2 days. They say 7 days, but Ive gone through 2 and had them within 2 days of asking. Also after awhile they start working again for some odd reason, my remote goes on and off (the batteries are perfect, the first remote went within 4 weeks of getting Mystar)

Thanks! Looks like I'll have to wait, the philips doesn't want to setup with anything. Apparently its not even sold in Oz, so not sure how HN got it lol. Might have a look at the logitech ones though, would be handy for when the kids lose the remote as a back up

[ezri]

Took the philips remote back, a definite dud, it wouldn't set up with 3 of our devices so I gave up.

Now waiting on austar to send a replacement remote. Problem is our planner is full, I can't delete anything and all our bookings are failing. I don't suppose there is some trick to deleting programs without an austar remote by using the front of the mystar?

Thank you

[ckent]

ezri, on Jun 18 2011, 03:40 PM, said:

Took the philips remote back, a definite dud, it wouldn't set up with 3 of our devices so I gave up.

Now waiting on austar to send a replacement remote. Problem is our planner is full, I can't delete anything and all our bookings are failing. I don't suppose there is some trick to deleting programs without an austar remote by using the front of the mystar?

Thank you

You can go into Active using the front panel, and navigate to Setup, Mystar Settings, Disk Space and make it default to delete recordings when space runs out.

It will take priority with oldest shows first, viewed takes priority over not yet viewed, and non-series-link shows get deleted first too.

[viewer]

Perhaps you could look on a few roofs if you are in a built up area, and knock on a door and explain your looking to borrow a remote for 5 mins. Just look for a dish with same set up as yours, as all will be wired the same.

Go on....give it a try !!!

[modified]

My son and his family have just moved into a rented house that has Austar and FTA outlets in nearly every room. One of the rooms has two outlets but neither of them are FTA and it happens to be the room that he wants as the kids playroom and he would like FTA in there.

There is two splitters high up on the outside wall next to each other, obviously one is Austar and the other for FTA. But there aren't enough cables coming of them for the number of outlets in the house, so we are hoping to juggle some of the cables to get FTA to this room. He doesn't plan to get Austar at this stage. Could there be an additional splitter up in the roof?

One interesting thing that I've never seen before is that the LNB has 3 cables off it. I have Mystar so I understand the 2 cable system but three cables??? Any suggestions?
He plans to get up in the roof on the weekend and follow the cables.

Just something extra, the cable from the FTA aerial goes directly to the splitter on the wall. Two of the cables from the Austar dish go directly to its splitter, the third cable disappears up into the roof.
Does any of this make sense??

Edited by modified, 14 September 2011 - 07:23 PM.