lgservicetech77, on Dec 7 2008, 09:26 PM, said:
Hi, I can assure you, LG are aware of this issue releasing a firmware update to rectify the fault. If the firmware doesnt rectify the fault, the replacement of the main pcb will. Nothing that hasnt been experienced by reputable LG service centres before.
I posted this on 14 july last year in this forum.
Hope it helps....
Oh and to find a reputable LG service centre, go to their site and look for service centres with "Elite" next to them.
FYI - intermittant remote operation is a known problem on the 52SZ8R - requires a firmware update to rectify this problem. Some people have intermittant problems, others the remote ceases to operate the tv, even though the set & the remote are operating correctly. If the problem is frustrating or gets worse, organise for a reputable LG service centre near you to carry out this work as required for you.
Hope it helps.
Hey LGservice Tech, thanks for the reply.
Problem is I need costs, for me to get LG to help, I need to pay $170 odd dollars to get a tech to my door, then I guess replace the part.
Here is the reply I got from the Cust Manager at LG. ( I have to say, not having a dig, nice guy, very fair).
When we spoke last week I advised that if LG were to possibly even consider assistance we require a report from an authorised service centre (ASC). An over the phone estimate does not apply.
I also mentioned last week that LG does not consider this a manufacturing fault based on a handful of customers with similar experiences that have posted on forums. I too have researched the forums and yes there are some customers with similar issues, most of them complimenting the TV which is great news.
At the end of the day you understand that a repairer needs to fix your TV regardless, which involves paying a call out fee for them to look at it and repair it so having to pay upfront for them to get the ball rolling is in your best interest.
As I mentioned last week LG does sometimes consider assisting customers outside the manufacturers warranty with parts or labour costs (or both) however this decision is never reached without a service report from an ASC with a break down of costs for parts and labour. Without this LG cannot determine if you are still covered by your implied warranty. This process is never a guarantee that LG will be able to assist; however it is the best process in place to assist customers outside of manufacturers warranty requesting service assistance from LG.