3 replies to this topic

[Brisbie]

I recently moved back to my original address after an absence of 5 weeks.   I had moved, thinking permanently, to Canberra and had Foxtel installed (I took my Foxtel box with me) at my daughter's place (in my name) there only to find my circumstances changed and I had to move back to my former address.  I took the box back, plugged it in, and of course it works fine as that process is extremely simple.  I emailed Foxtel to let them know I was back at my original address and they want to send a technician to "install" Foxtel at a cost to me of $50!  I had explained the situation in detail to them so was astounded at this. I've emailed them back, explained again, so hopefully that will be the end of it!

[DansDans]

Brisbie, on 14 June 2012 - 04:21 PM, said:

I recently moved back to my original address after an absence of 5 weeks.   I had moved, thinking permanently, to Canberra and had Foxtel installed (I took my Foxtel box with me) at my daughter's place (in my name) there only to find my circumstances changed and I had to move back to my former address.  I took the box back, plugged it in, and of course it works fine as that process is extremely simple.  I emailed Foxtel to let them know I was back at my original address and they want to send a technician to "install" Foxtel at a cost to me of $50!  I had explained the situation in detail to them so was astounded at this. I've emailed them back, explained again, so hopefully that will be the end of it!

Why didnt you call them and talk to a real person in Tech support who could have handled the moved, closed the case, not sent a technician and have it done and dusted in less than 10 minutes?

I've done this dozens of times when I used to work in tech support - they are more than happy to do this to save technician resources on something this frivolous, but why people chose to email and then wait days and days for a response astounds me when a phone call rectifies the problem in a few minutes.

If they had cut your signal, I'm curious if you would have emailed them about it or called them?

[Brisbie]

I'd emailed them with another general query about programming and just added that I'd returned to my former address out of courtesy.  I've always called before if I'd had any queries and believe me if they'd cut my signal or I had actually moved to a new address I would have called.  So you can stop being astounded now DansDans :-)

[DansDans]

Brisbie, on 18 June 2012 - 04:57 AM, said:

or I had actually moved to a new address I would have called.

According to your original post you did move address (twice, from somewhere to Canb, and back to somewhere) - so then you did call them, right? Right?

I didnt think so