I finally received notification of PayPal's "investigation" into JB HiFi charging my account for delivering 2 of the 3 titles ordered in their recent Buy 2 get 1 free promotion, as described here
We have concluded our investigation into your Buyer Claim. We regret to
inform you that we were unable to resolve this case because the complaint
was incomplete, issued incorrectly, or outside the bounds of coverage as
defined in our User Agreement. When you pay for 2 items and are to receive
a 3rd but only get 2, we consider that as a completed sale. We do not
cover a free item under our protection policy. As a result, we have not
taken any action at this time. Please be assured that this case has been
noted in the seller's record for future reference."
Curiously on checking JB's order history, the title they have not sent, which was on back order, they have now cancelled, without notifying me at all.
Next stop Consumer Affair Victoria I guess ... just for a laugh ... not delivering the "free" title has to be a breach of the law.
I think what Paypal have decided is wrong, is anyone aware of a complaints organisation for the financial services industry? I may as well copy and paste the same complaint off to them for the sake of the 2 mins it will take.
Edited by Chopsus, 02 April 2012 - 09:20 AM.