blybo, on 23 February 2012 - 02:15 PM, said:
You need to shop at different stores then! At least I get service.
It's a generalisation of course, but compared to the retail shopping I have done O/S, the service levels here are crap.
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I think you might be surprised to know just how small our market is. I'm a wholesaler and I can't negotiate decent prices largely because our volume is not worth worrying about on a global scale and the distributors have single retail clients who buy more than all of Australia, especially on exclusive type products.
I have stopped buying from a number of manufacturers, I buy retail from O/S. When they call me up I tell them exactly that. My largest supplier has world wide pricing, I pay the same here as in India, China and the US. That's why he's my largest supplier, the company that was my largest supplier doesn’t have world wide pricing, I could actually buy their product cheaper in Korea than I could here, and the stuff was made here.
The time has long gone where a manufacturer can use one country to subsidise another, the prices are too easily passed around the world. For example, my local tyre retailer, part of a national franchise, is $10K a week better off buying retail from the US than buying from the local manufacturer/distributor wholesaler. That's just ridiculous and unsustainable, not to mention totally illogical. At first he used to hide it from the supply chain, now, after I suggested it, he tells anyone and everyone. As a result the gap is closing, some tyre brands/sizes are now 50% cheaper than they were last year.
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It also seems that apart from the large "box mover" market in Oz that AV retailers use the distributors to buy items often 1 at a time and then expect credit
Everyone expects credit.
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Can you blame a wholesaler who has a huge warehouse full of merchandise for wanting a decent chunk of the profits if they are the ones taking all the risk and supplying warranty?
I demand manufacturer’s warranty both as consumer and a wholesaler. Otherwise the customer gets screwed with lousy service because there’s nothing in it for the distributor/wholesaler so they cost cut on the warranty.
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Why should a retailer make big margins if the box comes in the back door and out the front into the consumers car?
Exactly.
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Australian retail rents are the highest in the world, partially because our real estate is still largely unaffected by the GFC and there are always businesses willing to pay those rents.
Frank Lowy is rich enough, I don’t need to make him any richer.
Cheers
Gary