130 replies to this topic

[redsmeg]

It really pisses me off when sales men really don't have a clue and sprout their BS.
As an example today I enquired with Retravision (I have a friend that works there so I get good prices) if they could get me a price on a Yammy 663, I was handed over to their audio expert who tried to sell me a Cambridge Audio reciever. I told him I needed a reciever that at the minimum would accept 7.1 LPCM over HDMI. He tells me I don't need this as I can just run optical. I replied that optical dosen't have the bandwidth to support the newer DD True HD and DTS-MA. He then asks me where I heard this! When told it was common knowledge he refuted it and went on to say HDMI is going to be pulled in 2 years with a newer HDMI plug!
FFS I think its about time salesmen were held accountable to the crap the sell. Ban the salemen kickbacks, make it Illegal. The amount of times I have seen people take up rentsmart / belkin / etc.  products because a salesman recommended. The only reason they recommend is the kickbacks! (Rentsmart used to offer the salesman $100 Coles-myer voucher for each sucker signed up, Belkin offers Belkin goods to the salesman when a figure has been reached)

End the public deception!

Sorry rant over now.

[GSpot]

He may not be far off the mark with the HDMI replacement.
The IT industry are beginning to use the "display port" connector, replacing DVI and possibly HDMI. The advantages of DP over DVI may apply to HDMI also.

Also, a mate of mine has been harping on about HDMI being replaced for about a year now. Maybe he wasn't completely full of it.

[MarkH]

redsmeg, on Aug 15 2008, 03:00 PM, said:

It really pisses me off when sales men really don't have a clue and sprout their BS.

I dont think he was feeding you BS as such, I just think he was dumb and lacked basic knowledge of the industry. The Cambridge would be musically better than the Yamaha, but of course thats not the reason he was giving you.

Edited by MarkH, 15 August 2008 - 05:39 PM.

[redsmeg]

Considering the HD War has been won by Sony's Blu-ray I can't see Sony allowing Display Port to be compatable with Blu ray players. It may also be too late to change standards once again to allow Bluray devices to use Display port?

AMD, Dell, Genesis Microchip, Hewlett-Packard, Molex, NVIDIA, Philips, Samsung and Tyco Electronics are supporters of DisplayPort;
Hitachi, Panasonic, Philips, Sony, Silicon Image, Thomson and Toshiba compose the primary backers of HDMI.

It looks that its mostly PC hardware manufacturers pushing Displayport while Electronics manufacturers pushing HDMI.
I think Display Port will be PC hardware only, can't see it going any further.

But this is slightly off the main topic of what I really wanted to address, which really is about not having any idea about DTS-MA requirements.

[jayweb]

I'll pretty much be able to give you an exact date on HDMI being over, it will be announced the day after I upgrade to a 1080p HDMI tele......

Much like all my component gear I still have.....

[50MXE20]

jayweb, on Aug 15 2008, 03:47 PM, said:

I'll pretty much be able to give you an exact date on HDMI being over, it will be announced the day after I upgrade to a 1080p HDMI tele......

Much like all my component gear I still have.....

That sure has a familiar ring to it.

[OzMillsy]

redsmeg, on Aug 15 2008, 05:45 PM, said:

But this is slightly off the main topic of what I really wanted to address, which really is about not having any idea about DTS-MA requirements.

Ohhhhh,  I can SO relate to your opening post.   I've been in that situation so many times.    Getting mis-information happens more in box movers like JB and Hardly Normal though.    

The better hifi stores are usually good to cross check your ideas, and get opinions.

[nang3]

I hate it when salesman bag any brand or product that they don't happen to sell.. fair enough i expect them to push their own range to keep in business but to trash talk the other brands is just unprofessional..

like the DSE dudes telling me Pioneer Kuro plasmas were shite hahaha cause they didnt carry their range - not that i was shopping in there for any HT gear hahahahah

[jayweb]

nang3, on Aug 16 2008, 10:12 AM, said:

I hate it when salesman bag any brand or product that they don't happen to sell.. fair enough i expect them to push their own range to keep in business but to trash talk the other brands is just unprofessional..

like the DSE dudes telling me Pioneer Kuro plasmas were shite hahaha cause they didnt carry their range - not that i was shopping in there for any HT gear hahahahah

But the DSE rebadged plasma is awesome.......

[HDROCKS]

GSpot, on Aug 15 2008, 05:23 PM, said:

He may not be far off the mark with the HDMI replacement.
The IT industry are beginning to use the "display port" connector, replacing DVI and possibly HDMI. The advantages of DP over DVI may apply to HDMI also.

Also, a mate of mine has been harping on about HDMI being replaced for about a year now. Maybe he wasn't completely full of it.

I remember well when the DVI port was going to be the in thing.
It never eventuated,I think HDMI will be here for a long long time.

HDrocks: With HDMI vid cards.

[jcjuice]

the DVI port didnt eventuate? i thought all new plasmas had dvi....

[wheelz]

jcjuice, on Aug 16 2008, 11:45 AM, said:

the DVI port didnt eventuate? i thought all new plasmas had dvi....

all new panels have hdmi,dvi lasted for about 1 release of models and then everything went to hdmi.

[salamagd]

What do you expect? You get what you pay for. If you want knowledgeable advice and information, go to a specialist retailer - but be prepared to pay a premium to cover it. You can't expect the teenager getting paid award rates at a box mover to know the intricacies of high-end audio technologies that, let's face it, 99% of the population wouldn't know (or care) anything about.

[SHO]

I like when you purchase an item from a store & when that item play's up you get told.....not our problem deal with the distributor. Or when you get a good deal on an item, take it home & find it's dead...then to be told "we will not order you another one" why? "cause that was a good price" haha

To many stories i have been told by people who have been caught out when buying from retailer's, i just feel sorry for the people who get sucked in.

HDMI will be around for many year's to come, as long as you follow the bullshit rule...walk as soon as you hear it.

[holdencaulfield2007]

salamagd, on Aug 16 2008, 02:21 PM, said:

What do you expect? You get what you pay for. If you want knowledgeable advice and information, go to a specialist retailer - but be prepared to pay a premium to cover it. You can't expect the teenager getting paid award rates at a box mover to know the intricacies of high-end audio technologies that, let's face it, 99% of the population wouldn't know (or care) anything about.

You are spot on! DTV forum members are not your normal consumers! We expect sales people to be  extremely knowledgeable but we also want to pay as low as possible! Never going to happen in the real wide world! Can anyone tell me a retailer that is very knowledgeable and has extremely low prices? If such a place exists I am not aware of it!

[50MXE20]

wheelz, on Aug 16 2008, 11:55 AM, said:

all new panels have hdmi,dvi lasted for about 1 release of models and then everything went to hdmi.

The Pio 50mxe20 has DVI, not HDMI. But of course HDMI plugs into it and as itd oes not need the sound it is fine.

[mwd]

Lyle, on Aug 16 2008, 02:59 PM, said:

The Pio 50mxe20 has DVI, not HDMI. But of course HDMI plugs into it and as itd oes not need the sound it is fine.

Lots of HD STB's had DVI  as well as last gen Screens.

[redsmeg]

salamagd, on Aug 16 2008, 02:21 PM, said:

What do you expect? You get what you pay for. If you want knowledgeable advice and information, go to a specialist retailer - but be prepared to pay a premium to cover it. You can't expect the teenager getting paid award rates at a box mover to know the intricacies of high-end audio technologies that, let's face it, 99% of the population wouldn't know (or care) anything about.

Never said it was a teenager.
Apparently this guy is their audio expert who originally worked at a specialist shop here called "Sight & Sound" This shop has been closed for a couple of years and I gather this guy hasn't kept up with all the ins and outs.

[redsmeg]

Its actually quite funny 'cause I ended up buying a Yammy 663 from JB.
STrangely enough the audio guy there was quite knowledgeable. Quite surprised and was a reall turn around for JB. Especially considering the amount of times I overhear them telling people Soniq make everything themselves and are a really big manufacturer of TVs

[SDL]

SHO, on Aug 16 2008, 02:22 PM, said:

I like when you purchase an item from a store & when that item play's up you get told.....not our problem deal with the distributor. Or when you get a good deal on an item, take it home & find it's dead...then to be told "we will not order you another one" why? "cause that was a good price" haha

To many stories i have been told by people who have been caught out when buying from retailer's, i just feel sorry for the people who get sucked in.

HDMI will be around for many year's to come, as long as you follow the bullshit rule...walk as soon as you hear it.

people are only caught out if they accept such rubbish. It's been said a number of times but the contract is between the purchaser and the retailer and the retailer by law has a responsibility to honour statutory warranty as well as selling goods that are free from defect, are of merchantable quality, and are suitable to be used for the function they are sold for. Retailers continue to claim to unknowing consumers that they deal with the manufacturer or that the goods won't be replaced, it just takes putting your demands in writing to the manager for most stores to start treating you appropriately.

[Paranoid666au]

I never expect sales people to know what they are talking about, just to give me a good price and it's usually me who knows more than them. Actually I don't recall ever coming across a knowledgeable sale person before.

Edited by Paranoid666au, 18 August 2008 - 04:16 PM.

[Jeffie]

went into a specialty hi fi store the other day asking if i should add a matching sub, or if i should replace it, he said you shouldnt have more than one sub in a room less than 7x7.

ok..........

Edited by Jeffie, 18 August 2008 - 04:45 PM.

[50MXE20]

Paranoid666au, on Aug 18 2008, 02:15 PM, said:

I never expect sales people to know what they are talking about, just to give me a good price and it's usually me who knows more than them. Actually I don't recall ever coming across a knowledgeable sale person before.

Do you go to quality/specialist Hi Fi shops?

Because I have found that I often get outstandlingly good advice from some people in some shops!

[Paranoid666au]

No I don't go to speciality shops. Just the box movers like JB h fi and the Good Guys. If I know what I want and I don't need after service, I just get the cheapest price from a box mover. If I was going to get speakers I think I'd get them from a specialists store so I can audition them properly. Speakers last 20 or 30 years so it's something I'd want to get right.

Edited by Paranoid666au, 18 August 2008 - 05:12 PM.

[50MXE20]

Paranoid666au, on Aug 18 2008, 03:10 PM, said:

No I don't go to speciality shops. Just the box movers like JB h fi and the Good Guys. If I know what I want and I don't need after service, I just get the cheapest price from a box mover. If I was going to get speakers I think I'd get them from a specialists store so I can audition them properly. Speakers last 20 or 30 years so it's something I'd want to get right.

Have to agree with that. But I'd have the same philosophy about a $2K+ purchase for an AVR (or $5K for a display or ??) as well. I'd want the best advice and I'm pretty sure I'd struggle in a box mover store.

There are a lot of intelligent people in specialist stores. After all they live and breathe the stuff.
I expect them to tell me what I need to hear and give me the best deal they can within the constraints that they work under. But i don't expect them to loose money.