I have a JVC D-ILA HD950 Projector.
OK so a few days ago from top to bottom of the left 5% of my picture became purple. The projector has just over 1000 hours on it.
I ring JVC and they acknowledge there'a a fault with the optical engine.
They pass the buck to service centre who wants to charge me $200 to 'have a look' which I may or may not get back when I pay for the more expensive repair. Then mid-call, the lady says that her big boss walked in and said something to her and that I need to call back JVC Customer Support and ask THEM to email the Service Centre telling them I can have the check done for free.
Now the problem.
JVC Service/Support is in the process of a company hand over, and its happening over XMAS. If I send my projector to them now, it won't get repaired until mid January as they cannot get spare parts in now until after the company handover.
I COULD hang on to my projector as it IS useable, but annoying with the purple left hand side of the image.
HOWEVER, they also said that if I don't send it now, the new company likely won't check the machine for free, as the current company is fairly lenient - so they should be with a $10k RRP projector GRRR.
IF I hold on to my projector and wait until mid January to have it fixed, and the new company doesn't fix/check for free, then it is likely going to cost me thousands to repair it, a 2 year old top of the line projector
Rock and a hard place, and Im stuck.
Oh and to add to the problem, I have to take it into the repair centre myself, which is 4 hours from where i live.. Im on the south coast of NSW, and the centre is in Sydney.
Advice, tips, suggestions?
Edited by scottrichardson, 09 December 2011 - 11:14 AM.